Part-time customer service and logistical coordinator - US Market

Vitasynth is a TOP 3 global supplier of vitamin K. Under the Pharmaquinone™ and Vitaquinone™ brands we supply leading supplement and nutraceutical companies around the world - and our K2 ends up in products sold across the whole globe, including the US market. Until now every US order was shipped straight from our production plant in Poland. In the last three years our product has gained rapid attention from US B2B clients. We are now opening a warehouse in the Los Angeles area and building a US operation to serve our American customers from US stock. You would be our second employee in the United States. 20 hours a week, across five mornings. Remote, with occasional visits to the warehouse. You need to live in the LA area. WHAT YOU WOULD DO Orders and shipments for our US customers, from first inquiry to delivered pallet, by phone and by email Import and export documentation: commercial invoices, packing lists, certificates of origin, certificates of analysis, FDA filings, and working with our customs broker on entries and clearance Our third-party warehouse in the Los Angeles area: inbound stock from Poland, order releases, outbound deliveries, run from your desk with a visit in person when something needs a pair of eyes Lot and expiry control: our product is released first-expiry-first-out Planning: sequencing customer orders against what the plant can produce, and keeping customers up to date on delivery dates Quotes, samples and documentation for companies asking about us for the first time WHAT WE ARE LOOKING FOR 2-3 years in customer service, order management, logistics or import/export coordination at a B2B company You have handled shipping and customs documentation before and it does not frighten you You are comfortable on the phone with a customer who is annoyed and right Excel and an ERP system are ordinary tools to you, and so are numbers English proficiency is required Living in the Los Angeles area, and available every working day in US hours WHAT WE OFFER A real 20-hour week. We sized the role against the work that actually exists, not against a job title The whole channel, not a slice of a process. You own the US warehouse customers end to end A direct line to the people who decide. You report to our Head of Business Development A laptop, a phone and a US number, and reimbursement of the internet, phone and mileage the job costs you The ground floor of our US operation. How the warehouse operation runs is not decided yet, and you will be the one who knows what works HOW TO APPLY Email your resume to careers@vitasynth.eu together with the hourly rate you are looking for. No cover letter needed - instead, tell us in three sentences about the messiest shipment you ever sorted out. We are in Los Angeles on 23 October and will meet candidates in person while we are there. If this interests you, get in touch before then. This is a part-time, non-exempt (hourly) position averaging 20 hours a week. We ask candidates what they are looking for rather than what they have earned, and we will give you our pay scale if you ask for it. Applicants must be legally authorized to work in the United States. We are not able to provide immigration sponsorship for this position. Vitasynth is an equal opportunity employer and considers qualified applicants with arrest and conviction records in a manner consistent with the California Fair Chance Act. Expected hours: 20.0 per week Work Location: Hybrid remote in Torrance, CA 90501

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