Parking Operations Technician

The Parking Operations Technician is responsible for supporting the efficient operation and maintenance of the Authority’s parking and bicycle facilities. This role ensures accurate recordkeeping, high-quality customer service, and effective reporting in support of the organization’s mobility and access programs.

Key responsibilities include maintaining a precise physical inventory of all bicycle facilities and preparing routine reports on pedestrian and bicycle access programs according to daily, weekly, monthly, and annual schedules. The Parking Operations Technician responds to customer calls directed to the Parking Operations Control Center, providing courteous and professional assistance while documenting inquiries, transactions, and resolutions in accordance with established procedures.

This position requires strong attention to detail, organizational skills, and the ability to multitask in a fast-paced environment. The Parking Operations Technician plays a key role in supporting the delivery of efficient, customer-focused transportation services and ensuring accurate tracking and reporting of operational data across all assigned facilities. 

Education/ Experience

High School Diploma or GED

One (1) year of experience in bicycle and parking operations 

Company Profile

Volanno is a certified woman-owned small business headquartered in Washington, DC. As an IT solution provider, our services include custom software development, program management, and advanced data analytics. From scoping and defining to implementation and support, we are ready to support our clients’ needs at any stage of development in designing and building solutions that prepare them for the future.

It is the policy of Volanno to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Volanno will provide reasonable accommodations for qualified individuals with disabilities.