Operations Analyst

The Operations Analyst is responsible for collecting, analyzing, and interpreting quantitative and qualitative data to support operational efficiency, strategic decision-making, and continuous improvement initiatives. This role transforms complex data into actionable insights and recommendations that enhance productivity, performance, and service delivery across the Organization.

Key responsibilities include gathering data through appropriate research and collection methods, performing in-depth analyses, and identifying trends, risks, and opportunities for operational improvement. The Operations Analyst synthesizes findings into high-quality reports, dashboards, and presentations that help management make informed, data-driven decisions.

This role also involves developing and documenting business processes, evaluating performance metrics, and recommending solutions that optimize resource utilization and workflow efficiency. The Operations Analyst collaborates with cross-functional teams to implement process enhancements and monitor outcomes, ensuring sustained improvement.

Strong analytical, organizational, and communication skills are essential, along with proficiency in data management tools and visualization software. The Operations Analyst plays a key role in translating data insights into meaningful operational strategies that drive measurable results. 

Bachelor's Degree in Statistics, Business, Public Administration or related field.

At least one (1) year of experience performing analysis work. 

Company Profile

Volanno is a certified woman-owned small business headquartered in Washington, DC. As an IT solution provider, our services include custom software development, program management, and advanced data analytics. From scoping and defining to implementation and support, we are ready to support our clients’ needs at any stage of development in designing and building solutions that prepare them for the future.

It is the policy of Volanno to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Volanno will provide reasonable accommodations for qualified individuals with disabilities.