Parking and Transportation Supervisor

As Mount Sinai grows, so does our legacy in high-quality health care. Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital, dedicated to continuing the training of the next generation of medical pioneers. Culture of Caring: The Sinai Way Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence. Department: CC018420 Safety And Security Job Description Summary: Job Description Position Responsibilities Oversee all on-campus and off-campus parking operations, ensuring safe, efficient, and customer-focused services. Supervises daily parking activities including self-parking, valet operations, employee parking, visitor parking, physician parking, special event parking, and designated parking programs. Develop and implement operational plans that maximize parking capacity and utilization while minimizing congestion and customer inconvenience. Monitors parking occupancy trends and utilization rates to improve parking asset management. Conducts regular inspections of parking garages, surface lots, entrances, exits, lighting systems, signage, and traffic control devices. Ensures parking facilities remain safe, clean, accessible, and compliant with ADA requirements and Medical Center standards. Evaluate operational workflows and implement process improvements to enhance efficiency and customer satisfaction. Investigates parking-related incidents, complaints, accidents, and operational disruptions. Coordinates parking accommodations during special events, construction projects, emergency situations, and high-volume patient activity periods. Oversee all transportation and shuttle operations supporting patients, visitors, employees, physicians, and Medical Center affiliates. Coordinates employee shuttle programs, patient transportation initiatives, and contracted transportation services. Ensures transportation services operate safely, efficiently, and in accordance with established service standards. Monitors transportation schedules, route performance, wait times, and service delivery metrics. Develop operational improvements that enhance transportation accessibility and reduce delays. Conducts transportation needs assessments and recommends service modifications based on organizational demand. Collaborates with clinical departments to support transportation services for patients with special needs and mobility limitations. Oversees transportation continuity plans during emergencies, severe weather events, and operational disruptions. Provides direct operational oversight of valet parking programs and contracted valet vendors. Ensures valet operations reflect Mount Sinai Medical Center's commitment to hospitality, professionalism, and exceptional customer service. Monitors valet staffing, service delivery, vehicle retrieval times, customer satisfaction, and operational performance. Conducts regular audits of valet operations to ensure compliance with contractual obligations and organizational standards. Reviews and inve…

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