Parking and Transportation Manager

POSITION SUMMARY The Parking and Transportation Manager leads the ski area’s parking and transportation operations, overseeing the parking crew and coordinating both the employee shuttle and guest shuttle programs. This role is responsible for hiring, training, scheduling, and developing Parking Attendants, and shuttle drivers, and for building plans that move guests and employees from the highway to the lodge safely and efficiently. The Manager sets operational standards, and works closely with Facilities, Guest Services, and outside agencies to keep traffic flowing and lots running at capacity on the busiest days. Equally comfortable planning in the office and working alongside the crew in the lots, this leader models the friendly, energetic service that creates a great first impression for every guest. This is a full-time, seasonal position, with a schedule that includes weekends and holiday periods during the winter season. COMPENSATION Base wage ranges from $23 up to $28 per hour, depending on experience. You’ll be eligible for an employee season pass, free rentals and lessons, guest ticket vouchers, and discounts on food, beverages, and retail. Plus, you’ll have access to free skiing at several partner resorts in the region. For full details and restrictions for employee privileges, please refer to the Employee Handbook. ESSENTIAL DUTIES AND RESPONSIBILITIES The duties listed are intended to illustrate the general nature of the position and are not intended to be a comprehensive list. Additional tasks may be assigned as needed. Plan, direct, and manage all parking and transportation operations, including guest parking lots, highway arrival and departure, and the employee and guest shuttle programs. Recruit, hire, train, schedule, and supervise the Parking Attendants, and shuttle drivers, setting clear expectations and holding the team accountable to them. Coach, motivate, and develop staff through regular feedback, performance reviews, and corrective action when needed, building a positive, energetic culture that keeps crew morale high. Oversee and coordinate the employee shuttle, including routes, schedules, pick-up locations, and ridership, so that staff arrive on time for shift start and depart safely at the end of the day. Oversee and coordinate guest shuttles between remote and overflow lots and the base area, adjusting frequency and capacity to match guest volume, weather, and special events. Ensure shuttle vehicles are inspected, maintained, and operated in compliance with resort policy and applicable state and federal regulations, and that all drivers hold and maintain required licenses, endorsements, and training. Develop and maintain parking and traffic plans that maximize lot capacity, manage overflow, and keep traffic moving smoothly and safely in and out of the resort, including along the state highway. Prepare and manage the department budget, including labor, equipment, signage, and shuttle operating costs, and track performance against goals. Monitor daily conditions, staffing levels, and guest volume, making real-time adjustments to staffing, lot assignments, and shuttle service as conditions change. Coordinate with Mountain Operations, Snow Removal, Guest Services, Lodging, Human Resources, and other departments on lot plowing, event logistics, staffing needs, and guest communications. Serve as the resort’s point of contact with the Washington State Department of Transportation, the Washington State Patrol, the U.S. Forest Service, and other outside agencies on traffic, road, and parking matters. Develop, document, and update standard operating procedures, training materials, and safety programs for parking and transportation staff. Investigate and report incidents, accidents, and vehicle damage claims involving lots or shuttles, and implement corrective actions to prevent recurrence. Respond to escalated guest and employee concerns related to parking and transportation, resolvin…

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