Park Operations Manager
Six Nations Group
2 days ago
Full-time
On-site
Ontario, Canada
$80,800 - $121,200 CAD yearly
Are you a hands-on leader who enjoys improving operations, developing teams, and creating exceptional guest experiences? We are!
Six Nations Group (SNG) is seeking a Park Operations Manager to lead the day-to-day operations of Chiefswood Park. Reporting to the Director of Operations, this role is responsible for overseeing park operations, leading staff, enhancing guest experiences, optimizing systems and processes, and driving continuous improvement initiatives.
If you are an experienced operations leader who thrives in a dynamic environment, enjoys balancing strategic planning with hands-on management, and is passionate about delivering exceptional service, we'd love to hear from you.
WHY YOU’LL LOVE WORKING WITH US!!
· Extended Health & Dental Benefits
· Pension & Incentive Programs
· Paid vacation, sick time, personal days & holidays
· Mentorship, learning & development opportunities
· Employee & Family Assistance Plan
· Corporate events & team recognition
Six Nations Group (SNG) is seeking a Park Operations Manager to lead the day-to-day operations of Chiefswood Park. Reporting to the Director of Operations, this role is responsible for overseeing park operations, leading staff, enhancing guest experiences, optimizing systems and processes, and driving continuous improvement initiatives.
If you are an experienced operations leader who thrives in a dynamic environment, enjoys balancing strategic planning with hands-on management, and is passionate about delivering exceptional service, we'd love to hear from you.
WHY YOU’LL LOVE WORKING WITH US!!
· Extended Health & Dental Benefits
· Pension & Incentive Programs
· Paid vacation, sick time, personal days & holidays
· Mentorship, learning & development opportunities
· Employee & Family Assistance Plan
· Corporate events & team recognition
What You’ll Do
Operations & Continuous Improvement
· Oversee the daily operations of Chiefswood Park.
· Ensure facilities are safe, operational, and guest-ready.
· Monitor service standards, operational performance, and regulatory compliance.
· Implement process improvements to enhance efficiency and guest satisfaction.
· Support operational reporting and performance monitoring.
System & Technology Management
· Lead the administration and optimization of reservation, booking, and point-of-sale systems.
· Coordinate software implementation, upgrades, and enhancements.
· Develop workflows and operational procedures that improve efficiency.
· Provide training and support to staff on operational systems.
· Maintain data integrity and reporting accuracy.
Team Leadership & Staff Development
· Recruit, train, schedule, supervise, and evaluate staff.
· Foster a culture of accountability, teamwork, safety, and customer service excellence.
· Provide coaching, mentorship, and ongoing development opportunities.
· Support employee engagement and performance improvement initiatives.
Financial & Resource Management
· Monitor operating budgets and departmental expenditures.
· Oversee inventory management and purchasing activities.
· Analyze operational and financial performance.
· Identify opportunities to improve occupancy, revenue, efficiency, and profitability.
· Support pricing strategies and business planning initiatives.
Guest Experience & Stakeholder Relations
· Enhance the overall guest experience through continuous service improvements.
· Respond to guest concerns and implement solutions.
· Analyze guest feedback and recommend operational enhancements.
· Collaborate with Sales and Marketing to support promotional initiatives.
· Build and maintain relationships with community partners, tourism organizations, vendors, and stakeholders.
Other Related Duties
Perform other duties and special projects as assigned
What You Bring
Education
· Post-secondary education in Tourism & Hospitality Management, Business Administration, or a related field preferred.
· Equivalent combinations of education and management experience will be considered.
Experience
· Minimum two (2) years of management experience with post-secondary education, or five (5) years of progressive management experience.
· Experience supervising staff and managing operational activities.
· Experience developing procedures, processes, and operational standards.
· Experience with software implementation, operational systems, or process improvement initiatives is considered an asset.
Knowledge & Skills
· Proficiency with Microsoft Office applications and business-related software.
· Knowledge of reservation, booking, and point-of-sale systems.
· Strong leadership, organizational, and customer service skills.
· Excellent verbal and written communication abilities.
· Strong analytical and problem-solving capabilities.
· Ability to manage multiple priorities in a fast-paced environment.
Additional Requirements
· Valid G Driver's Licence with a satisfactory driving record.
· Ability to work flexible hours, including evenings, weekends, and holidays as required.
· Successful completion of a Police Record Check upon offer of employment.
About Us
SNG drives economic development and long‑term prosperity for the Six Nations community while upholding the cultural values and integrity of our people.
We are committed to a respectful, inclusive, and accessible workplace. Accommodations are available throughout the recruitment process.
Accommodations
At Six Nations Group, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe, and respectful workplace. Human Resources will accommodate any needs under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, as may be requested and/or required by law. If you require accommodation during any phase of the recruitment and selection process, please reach out to Human Resources at hrdept@sixnationsgroup.ca.
Operations & Continuous Improvement
· Oversee the daily operations of Chiefswood Park.
· Ensure facilities are safe, operational, and guest-ready.
· Monitor service standards, operational performance, and regulatory compliance.
· Implement process improvements to enhance efficiency and guest satisfaction.
· Support operational reporting and performance monitoring.
System & Technology Management
· Lead the administration and optimization of reservation, booking, and point-of-sale systems.
· Coordinate software implementation, upgrades, and enhancements.
· Develop workflows and operational procedures that improve efficiency.
· Provide training and support to staff on operational systems.
· Maintain data integrity and reporting accuracy.
Team Leadership & Staff Development
· Recruit, train, schedule, supervise, and evaluate staff.
· Foster a culture of accountability, teamwork, safety, and customer service excellence.
· Provide coaching, mentorship, and ongoing development opportunities.
· Support employee engagement and performance improvement initiatives.
Financial & Resource Management
· Monitor operating budgets and departmental expenditures.
· Oversee inventory management and purchasing activities.
· Analyze operational and financial performance.
· Identify opportunities to improve occupancy, revenue, efficiency, and profitability.
· Support pricing strategies and business planning initiatives.
Guest Experience & Stakeholder Relations
· Enhance the overall guest experience through continuous service improvements.
· Respond to guest concerns and implement solutions.
· Analyze guest feedback and recommend operational enhancements.
· Collaborate with Sales and Marketing to support promotional initiatives.
· Build and maintain relationships with community partners, tourism organizations, vendors, and stakeholders.
Other Related Duties
Perform other duties and special projects as assigned
What You Bring
Education
· Post-secondary education in Tourism & Hospitality Management, Business Administration, or a related field preferred.
· Equivalent combinations of education and management experience will be considered.
Experience
· Minimum two (2) years of management experience with post-secondary education, or five (5) years of progressive management experience.
· Experience supervising staff and managing operational activities.
· Experience developing procedures, processes, and operational standards.
· Experience with software implementation, operational systems, or process improvement initiatives is considered an asset.
Knowledge & Skills
· Proficiency with Microsoft Office applications and business-related software.
· Knowledge of reservation, booking, and point-of-sale systems.
· Strong leadership, organizational, and customer service skills.
· Excellent verbal and written communication abilities.
· Strong analytical and problem-solving capabilities.
· Ability to manage multiple priorities in a fast-paced environment.
Additional Requirements
· Valid G Driver's Licence with a satisfactory driving record.
· Ability to work flexible hours, including evenings, weekends, and holidays as required.
· Successful completion of a Police Record Check upon offer of employment.
About Us
SNG drives economic development and long‑term prosperity for the Six Nations community while upholding the cultural values and integrity of our people.
We are committed to a respectful, inclusive, and accessible workplace. Accommodations are available throughout the recruitment process.
Accommodations
At Six Nations Group, we are committed to diversity and inclusion as we continue and expand our efforts to become a more inclusive, safe, and respectful workplace. Human Resources will accommodate any needs under the Ontario Human Rights Code (OHRC) and the Accessibility for Ontarians with Disabilities Act (AODA). Recruitment processes will be modified to remove barriers to accommodate those with disabilities, as may be requested and/or required by law. If you require accommodation during any phase of the recruitment and selection process, please reach out to Human Resources at hrdept@sixnationsgroup.ca.
Apply Today
If you’re organized, proactive, and passionate about supporting people and workplace success, we’d love to hear from you.
All applicants will receive follow-up communication regarding their application status.
If you’re organized, proactive, and passionate about supporting people and workplace success, we’d love to hear from you.
All applicants will receive follow-up communication regarding their application status.
Exempt : No
Type : Full-Time 35 hour work week
Department : Chiefswood Park - 340
Location : CP