Parents 4 Parents (P4P) Operations Manager

POSITION SUMMARY:

The Operations Manager for the Parents for Parents (P4P) program supports high-quality delivery of services by leading all contract, budget, and operational functions. This role ensures statewide compliance with fidelity to the P4P model, manages contracts, amendments and billing processes, monitors site performance, and supports quality improvement across host organizations. The Operations Manager plays a key role in maintaining relationships with site administrators, funders, and partners, and proactively identifies risks, needs, and opportunities to inform strategic decisions by the Director of Family Impact.

ESSENTIAL FUNCTIONS:

• Oversees operational systems, contract management, billing, and administrative support across statewide and national P4P sites.
• Monitors all funding and related contracts for compliance, concerns, and opportunities, informing the Director of Family Impact of key issues.
• Completes financial tracking and semiannual contract reporting in coordination with the Director and fiscal partners.
• Maintains accurate and well-organized records of contracts, budgets, site support, and communications
• Develops clear tools, procedures, and workflows to support host organizations in meeting expectations related to fidelity, documentation, and billing.
• Co-develops and maintains quality improvement and performance monitoring systems to track fidelity, outputs, and outcomes across all P4P sites.

• Partners with the Family Impact Manager to identify performance trends, address challenges, and co-create responsive quality improvement plans.
• Collaborates closely with site leadership to support implementation of model components and ensure adherence to P4P best practices.
• Supports and maintains relationships with host sites and their administrative teams, ensuring they receive the operational guidance needed to sustain high-quality programming.
• Supports the growth of P4P Coordinators by providing systems, tools, and training structures aligned with professional development opportunities.
• Coordinates with program leadership to integrate equity, best practices, and community-informed innovations into operational infrastructure.
• Participates in program planning, strategic development, and representation efforts at state and national levels to elevate the visibility of the program.
• Assists the Director of Family Impact with special projects, new funding applications, and system improvement efforts
• Travels within Washington state up to 20% of the time for site visits, conferences, and meetings

KNOWLEDGE, SKILLS, AND ABILITIES:

• Experience in nonprofit or public-sector contract and budget management, especially in state-funded family services
• Demonstrated ability to build operational systems and manage collaborative relationships across organizations and sectors
• Familiarity with model fidelity frameworks and data-informed performance improvement
• Knowledge of peer-support programs, especially those centering lived expertise, is highly desirable
• Proficiency in Microsoft Office Suite and experience with shared document and tracking platforms (e.g., Google Drive, SharePoint)
• Strong written, analytical, and interpersonal communication skills
• Demonstrated commitment to advancing equity and family-centered practices in systems of care
• Ability to work independently, prioritize multiple demands, and maintain a strong attention to detail
• Ability to develop working relationships and partnerships and work collaboratively with teams
• Ability to manage confidential and sensitive information in a professional and ethical manner
• Demonstrated ability to lead or support teams with diverse identities and backgrounds, including implementing inclusive practices across recruitment, supervision, and service delivery
• Working knowledge of the principles of accessibility, inclusion, and belonging, and a track record of incorporating these values into decision-making and team development

WORKING ENVIRONMENT:

• This job is performed in a professional office environment. The following list is representative of the work environment employees encounter while performing the essential functions of this job:
• Moderate noise (i.e. business office with computers, printers, phones)
• Typical office lighting and temperatures
• Moderate interruptions
• Ability to work in a confined area
• Ability to sit at a computer for an extended period

HYBRID WORK ARRANGEMENTS:

Hybrid work is a benefit of Akin’s flexible workplace but cannot be offered for all positions. Some positions require daily presence in the office. Hybrid work arrangements may be adjusted or rescinded based upon business needs.

PHYSICAL DEMANDS:

• While performing the essential duties of this job, the employee is regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard; occasionally to reach, stoop and kneel
• Specific vision abilities required by this job include close vision requirements due to computer work
• Regular, predictable attendance is required

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

MINIMUM QUALIFICATIONS:

• Experience in nonprofit or public-sector contract and budget management, including compliance, tracking, and reporting
• Advanced proficiency in Microsoft Office Suite, particularly Excel, and experience with shared document and tracking platforms (e.g., SharePoint, Google Drive)
• Strong written and analytical skills, with the ability to review, synthesize, and communicate information from multiple sources (e.g., financial, evaluation, and operational data) to support decisions related to contracts, budgets, and systems
• A combination of education and experience that otherwise qualifies a candidate to perform to essential functions of the job will be considered
• Must have reliable transportation and valid automobile insurance

• A valid driver's license and a favorable driving record, with no more than three violations within the past three years

PREFERRED QUALIFICATIONS:

• Experience supporting or managing vendor contracts, invoices, and amendments
• Education and/or training in related field such as social work, human services or public administration
• Strong understanding of the program model or peer-mentoring programs strongly preferred
• A parent who has had a successful resolution of a dependency case from at least 6 years ago, is transparent about that interaction, and has a commitment to a healthy lifestyle
• Experience in the nonprofit or government preferred

Salary Range and Benefits:

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits and paid time off. As required by various pay transparency laws, we share a competitive range of compensation for candidates hired into each position.
The target starting pay for this position is $80724.8 - $96865.6, typically within the first half of the range. Actual offers will be based on individual qualifications relevant to the role and will not take an applicant’s pay history into account.
The range above allows our employees room for growth during their tenure in the position.