Paratransit Transportation Administrator

GENERAL DESCRIPTION OF WORK: Reports directly to the Manager of Paratransit Operations and works in close cooperation with the Paratransit Operations Administrator to ensure the provision of safe, dependable, and cost-effective delivery of paratransit services. Supervises and is responsible for the activities of Paratransit Scheduling and Paratransit Dispatch personnel. Reviews and revises Standard Operating Procedures for Paratransit Scheduling and Paratransit Dispatch departments. Works directly with contractors to ensure compliance with operational efficiencies and prepares daily and monthly statistical reports for Key Performance Indicators (KPI) of VIAtrans service. Coordinates within VIA and with the public at various organizational levels in support of VIA goals and policies and to ensure compliance with Americans with Disabilities Act (ADA) requirements. Directs all paratransit activities at the VTOC site in the absence of the Manager of Paratransit Operations. ESSENTIAL FUNCTIONS: Responds in a prompt and professional manner to directives and assignments from the Manager of Paratransit Operations. Meets regularly with the Manager of Paratransit Operations and/or the Paratransit Operations Administrator to propose, discuss, and implement actions to achieve, maintain, and improve continuity, cooperation, and efficiency within and between departmental functions. Works directly with the Paratransit Reservations department to promote and maintain a cooperative relationship between the reservations department, scheduling department, and the dispatch department, by working with the Paratransit Reservation Agent Supervisor as needed. Directs the activities of the Paratransit Scheduling department to ensure that Paratransit Schedulers are available at required times to review and modify software-generated vehicle schedules and passenger assignments for optimum efficiency. Directs the activities of the Paratransit Dispatch department, to ensure that Paratransit Dispatchers are available at required times to monitor and direct Paratransit Operators in revenue service; make appropriate changes in vehicle schedules and passenger assignments to maintain or exceed productivity standards; and give appropriate directions to Paratransit Operators and Paratransit (Field) Supervisors in response to incidents and emergencies. Develops and implements dispatch shift work assignments to ensure coverage and operational needs are met, including staffing demands and scheduling appropriate personnel. Monitors the operation and performance of paratransit scheduling hardware/software and communication systems. In response to system failures, takes immediate remedial action when possible and obtains assistance from IT personnel and external entities, as necessary. Investigates, or assigns for investigation, customer questions and complaints related to paratransit schedules and service delivery and prepares or approves responses to be communicated by the Public Engagement Division. Prepares and implements Paratransit Operators sign-up timeline of dates and deadlines by working with the Manager of Paratransit Operations, Paratransit Operations Administrator, Paratransit Lead Station Supervisor, and Paratransit Lead Scheduler. Prepares and presents data for sign-ups which aligns with operational capacity and service demands. Monitors CAF reports and Incident Reports daily and coordinates a prompt and effective response to sensitive issues involving potential liability. Conducts, with input and assistance from lead personnel, annual Performance Reviews of Paratransit Schedulers and Paratransit Dispatchers. Proposes recommendations, as appropriate, to the Manager of Paratransit Operations regarding actions to be taken in response to the performance of salaried employees and in support of VIA’s Positive Discipline Policy. Prioritizes reported problems in order of importance and severity, and formulates, coordinates, and directs the appropriate cour…

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