Paratransit Dispatcher – ADA Transportation / Dispatch Software Experience

San Gabriel Transit | Two Open Positions San Gabriel Transit (SGT) is seeking two Dispatchers with prior experience dispatching ADA paratransit service using computerized scheduling and dispatch software. This position manages live passenger service throughout the day. We are looking for applicants who have monitored active routes, communicated with drivers, reassigned trips, and resolved service disruptions in a paratransit operation. Responsibilities Monitor live routes and driver assignments using 5M or the current Reservations, Scheduling and Dispatching Software (RSDS). Adjust routes and reassign trips in response to delays, cancellations, no-shows, vehicle breakdowns, and changing service conditions. Coordinate passenger pickups and drop-offs while considering appointment times, vehicle capacity, and passenger mobility needs. Communicate clear, timely instructions to drivers by radio and authorized communication systems. Monitor on-time performance and respond promptly to service issues. Support drivers during accidents, incidents, and emergencies by following SGT procedures. Maintain accurate trip updates, dispatch logs, and shift handoff records. Report significant service and safety concerns to SGT management. Required Qualifications Previous experience directly dispatching ADA paratransit service. Hands-on experience using computerized paratransit scheduling and dispatch software to monitor routes, update trips, and adjust assignments. Ability to manage multiple active routes and competing service needs in a fast-paced environment. Understanding of paratransit operations, passenger assistance needs, pickup windows, and no-show procedures. Clear radio communication, accurate data entry, and sound judgment during service disruptions. Ability to read, write, and communicate effectively in English. High school diploma or GED. Preferred Qualifications Experience using 5M software. English and Spanish bilingual skills. Training and Schedule Selected applicants must complete SGT’s required dispatcher training and participate in the applicable safety-sensitive drug and alcohol program. SGT assigns schedules based on service needs; shifts may include weekends and holidays. How to Apply Please identify the paratransit operation you dispatched for and the scheduling or dispatch software you used. Describe your experience managing live routes and reassigning trips during service. San Gabriel Transit is an equal opportunity employer. Pay: $25.00 - $30.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Work Location: In person

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