Paratransit Dispatcher

Department: Charlotte Area Transit System Department Salary: $25.00 - $31.86 Commensurate with Experience Thank you for your interest in joining the team that keeps Charlotte moving, at a very exciting time for our organization. At the Charlotte Area Transit System (CATS), we’re committed to delivering safe, reliable, and innovative transit services for our growing community, and we value employees who bring professionalism, passion, and a commitment to public service. This position is currently employed by CATS, a department of the City of Charlotte. With the passage of the PAVE Act and last year’s sales tax referendum, CATS is preparing to transition from a City department to the newly created Metropolitan Public Transit Authority (MPTA). The MPTA was established to strengthen regional transit governance, improve accountability, and support long‑term investment in mobility. It’s an important and exciting step forward for transit in our region. Employees hired into this role will remain City employees through December 31, 2026, and will transition to MPTA employment on January 1, 2027. Benefits and compensation will follow City provisions through 2026 and shift to MPTA provisions in 2027, with clear information shared in advance. Your core duties, reporting structure, and daily responsibilities will remain consistent, with no break in service. If anything delays the transition, your City employment, including compensation and benefits, will remain in place until the move to the MPTA occurs. The creation of the MPTA positions us for a more modern, sustainable, and efficient transit system, one that can better support the Charlotte region for decades to come. We’re excited about what’s ahead and appreciate your interest in being part of it. SUMMARY The Paratransit Dispatcher will report directly to an operations Supervisor and regularly exercises independent actions directly controlling the movement of revenue vehicles and operators to ensure on-time service delivery. Aids Operators through dispatching software and telecommunications, radio, and electronic communications. Responsible for real-time oversight of scheduled routes and passengers and timely pickup and delivery of passengers while abiding by the Americans with Disability Act (ADA) requirements of the CATS system. This position is responsible for efficiently directing the day-to-day operations and delivering all scheduled services. This position has the responsibility of insuring exceptional external/internal customer service in addition to oversight of the day-to-day service operations. The position is responsible for insuring CATS is meeting daily service demands and that all scheduled service is completed in a timely, safe, and efficient manner. CATS paratransit hours of operation are from 04:30AM until 02:00AM, 365 days a year and may change and/or vary based upon needs of the organization. The Paratransit Dispatcher must have the ability to work flexible hours, shifts, and overtime, including nights, weekends and holidays as needed.This position is eligible for a shift differential. Employees regularly assigned to 2nd or 3rd shifts will be eligible to receive a 2.5% premium added to your base weekly pay. Major Duties and Responsibilities: Ensures on-time, safe, and professional delivery of service by verifying vehicle and operator availability. Checks operators as to their physical and mental ability to drive, appearance of uniforms and grooming. Assists in coordinating effective and timely pull-outs and pull-ins and premises security. Dispatches operators and responds to two-way radio requests for route and schedule assistance. Promptly address any field problems such as accidents, breakdowns, safety concerns, and delays while maintaining a daily log of occurrences. Communicates with Vehicle Maintenance and recommends solutions to issues. Assign and monitor operator routes through dispatch software. Continually perform analysis of r…

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