Packing and Shipping

Job title: Shipping & Customer Service Coordinator — Calibration Gas Division Company: WSM Specialty Gases Location: Miami, FL 33142 (on-site) Job type: Full-time, W-2 · Pay: From $38,000 per year Schedule: Monday–Friday, 8:30 AM–5:00 PM WSM Specialty Gases is an ISO/IEC 17025 and ISO 17034 accredited manufacturer of calibration and specialty gases serving customers across the U.S., the Caribbean, and Latin America. Our Calibration Gas Division ships disposable calibration cylinders daily to gas-detection customers nationwide. We are hiring a Shipping & Customer Service Coordinator to run the order-to-delivery cycle for this division: process orders, label and pack cylinders, ship via UPS, FedEx, and DHL, invoice customers, and be the first point of contact for order questions. This is a hands-on role that combines warehouse packing with customer service and order administration, and it supports the Calibration Gas Sales Manager directly. Responsibilities Order processing Receive and enter customer orders from email, phone, and e-commerce channels; confirm product, quantity, ship-to, and ship method Pull disposable calibration cylinders, regulators, and accessories against each order and verify part numbers and lot numbers Keep order status current and communicate lead times to customers and the sales manager Labeling and packing Print and apply cylinder product labels (gas mixture, concentration, lot, expiration) from approved templates; verify every label against the order and certificate before packing Pack cylinders in UN-rated/compliant packaging, apply hazard labels and markings, tape and seal cartons, and build pallets for larger orders Maintain packing supplies inventory and reorder before stock runs out Shipping Create shipments and labels in UPS WorldShip, FedEx Ship Manager, and DHL for domestic and international orders Prepare shipping papers for hazardous materials shipments (compressed gases, including flammable mixtures) and sign as the shipper after certification Schedule pickups, track shipments, and enter tracking numbers in the order system and in e-commerce customer accounts Open and follow up on carrier claims for lost or damaged packages Invoicing Create and send customer invoices in QuickBooks Online at shipment; apply customer POs and confirm pricing with the sales manager Take card payments over the phone and record them; follow up on open invoices for division customers Customer service Answer customer calls and emails on order status, tracking, product availability, and reorders Escalate pricing requests, quotes, and technical gas-selection questions to the Calibration Gas Sales Manager Keep customer records (contacts, ship-to addresses, tax certificates) accurate Division support Assist the Calibration Gas Sales Manager with reports, sample shipments, and day-to-day administrative tasks Hazmat and compliance This position prepares and signs for hazardous materials shipments and is a hazmat employee under 49 CFR 171.8. DOT hazmat training (49 CFR 172.704: general awareness, function-specific, safety, security awareness) is required; WSM provides it within 90 days of hire and recurrent training every 3 years Candidates with current, documented hazmat training are strongly preferred and can begin shipping sooner IATA Dangerous Goods training for international air shipments; WSM provides it Follow WSM's ISO 17034 / ISO 17025 quality procedures for labeling, packaging, and record keeping; use only approved label templates and report any discrepancy to Quality & Compliance Follow all safety rules for handling compressed gas cylinders Requirements Required High school diploma or GED 2+ years in shipping/receiving, order fulfillment, or customer service (warehouse or distribution environment preferred) Experience shipping with UPS, FedEx, or DHL software Comfortable with QuickBooks Online or similar invoicing software, and with Outlook/Excel Bilingual English/Spanish (spoken and wri…

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