Overnight Security Dispatcher

Job Details Description Join the SFM Services Team! SFM Services is looking for a professional, reliable, and detail-oriented Overnight Security Dispatcher to join our team. The ideal candidate must have previous experience in security dispatching, CCTV surveillance, and monitoring security systems. This position plays a critical role in maintaining the safety and security of our properties by monitoring surveillance cameras, operating security software, and coordinating responses to incidents. Position Details Rate of Pay: $18.00 per hour Employment Status: Full-time Schedule: Overnight hours Essential Job Functions Dispatchers serve as the crucial link connecting field officers with the public safety office. Their responsibilities include promptly assigning orders and guaranteeing the smooth flow of daily operations, such as handling access requests and patrols. Their ongoing collaboration with field officers, supervisors, and other team members is essential for maintaining a well-organized schedule of patrols and enforcing the policy. The following are examples only and are not intended to be all inclusive or restrictive; other duties may be assigned, as necessary. Provide exceptional Customer Service, including prompt and composed assistance to individuals over the phone by addressing inquiries or redirecting their calls to the appropriate department for further assistance. Typing, preparing, and editing documents. Use Omnigo - Dispatch software to generate logs for all radio calls, encompassing various activities such as breaks, access requests, patrols, and events/emergencies. Proofreading reports, making necessary corrections, and sending reports to clients. Basic use of computer and software. Conduct CCTV (Closed-Circuit Television) monitoring proficiently. Operate fire alarm panels effectively. Read and operate alarm panels to effectively respond to any alarms on the campus. This involves understanding how to acknowledge alarms within the system and resetting the system as necessary. Utilize C-Cure – Security management system, to monitor, resolve, and verify the status of all on-campus alarms that are triggered. Acquire knowledge of the communication signal codes utilized by the site and apply them for communication with other officers through radio. Collaborate effectively with officers and supervisory staff in addressing and responding to any emergencies or events occurring on campus. Cover the PBX Operator's position (Site employee: Non-SFM employee) when the operator is unavailable, such as during breaks or absences. Job Requirements A minimum of one year of experience as a Security Officer is required. Must speak English. Spanish is preferred. Must have a valid Class ‘D’ Security Officer License. Experience in an office or clerical role is preferred. Effective oral and written communication skills, including radio communication. Must have a professional appearance by adhering to grooming standards. Able to work flexible hours, weekends, holidays, and overnight if required. Basic understanding of computer systems. Ability to operate office equipment (fax, copier, mail, etc.) Exceptional communicational and writing skills. Organizational Skills. Knowledge of word processing and spreadsheet software, including Word and Excel, Outlook, and the ability to learn new software systems. Reliability and punctuality in attending work. Outstanding interpersonal skills with the ability to collaborate effectively with individuals from diverse backgrounds. High degree of discretion and confidentiality when handling sensitive information. A standard high school diploma or the satisfactory completion of an approved General Education Development (GED) is preferred. Must pass a pre-employment screening including Level-2 Background Check and drug test. Physical Requirements Ability to patrol the properties and access areas quickly. Ability to stand for long periods of time. Physically able to walk the entire properties. Must be abl…

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