Outside Sales - Warehouse Distribution

Job Description: Outside Sales – Warehouse Distribution (House Accounts) Position Summary We are seeking a motivated, customer-focused Outside Sales Representative – House Accounts to manage, maintain, and grow relationships with existing customers within our warehouse distribution business. This position is responsible for supporting established house accounts, identifying opportunities to increase sales, strengthening customer relationships, and ensuring a high level of customer satisfaction. The ideal candidate will have a strong understanding of HVAC products, distribution operations, and customer service, with the ability to balance relationship management and business development. Unlike a traditional outside sales position focused primarily on acquiring new customers, this role emphasizes growing existing house accounts, increasing customer engagement, and maximizing sales opportunities within an established customer base. Key Responsibilities 1. House Account Management & Customer Relationships Serve as the primary sales contact for assigned house accounts, maintaining strong and lasting customer relationships. Conduct regular customer visits to understand business needs, upcoming projects, purchasing patterns, and potential sales opportunities. Build relationships with contractors, purchasing managers, business owners, and other key decision-makers. Provide proactive customer support to ensure satisfaction and customer retention. Reengage inactive or underperforming house accounts to increase sales activity. Develop a thorough understanding of each customer's business, purchasing preferences, and product requirements. 2. Sales Growth & Business Development Grow revenue and profitability within assigned house accounts through proactive sales efforts. Identify opportunities to increase product penetration, introduce additional product lines, and expand customer purchasing. Promote warehouse-stocked products and encourage customers to utilize available inventory. Identify customer needs and recommend appropriate HVAC equipment, materials, and related products. Develop account-specific sales strategies to achieve established revenue and gross profit goals. Monitor customer purchasing trends and identify opportunities to recover lost business. Support the development of new business opportunities when appropriate and in alignment with company sales strategies. 3. Product Knowledge & Technical Support Develop and maintain a strong understanding of HVAC distribution products, equipment, accessories, and applications. Assist customers with product selection, availability, specifications, and alternative solutions. Stay informed about new products, manufacturer programs, promotions, and industry developments. Work with manufacturers and Engineering and other department within the company to provide accurate product information. Identify opportunities to introduce customers to additional products and solutions offered by the company. 4. Internal Collaboration & Operational Support Work closely with inside sales, counter sales, warehouse personnel, purchasing, and applied sales to provide seamless customer experience. Coordinate with inside sales on quotations, order processing, product availability, and customer follow-up. Communicate customer feedback, product demand, and inventory needs to purchasing and warehouse management. Assist in resolving customer concerns involving orders, deliveries, returns, warranties, and product availability. Support inventory planning by sharing customer purchasing trends and anticipated demand. Promote effective teamwork between outside sales and warehouse distribution operations. 5. Sales Planning & Performance Management Develop and maintain a regular customer visitation and communication schedule. Track account activity, sales opportunities, customer feedback, and follow-up commitments. Monitor assigned account performance, including sales revenue, gross profit, and purchasing tr…

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