Outdoor Gear Repair Prep Associate (swing)

Job Title: Outdoor Gear Repair Prep Associate (swing) Reports to: Swing Repair Sr. Supervisor Scope: Operations - O2 Location: Reno, NV – Distribution Center Schedule: Sunday - Thursday, 3:30pm - 12:00am Compensation Hiring range: $22.05/hour +$2.00/hour swing shift differential At Patagonia, pay ranges are set using the best available market data for the job at the required location. To determine salary for a candidate, we consider the candidate’s skills and capabilities for the job compared with expectations for the position. General Summary The Outdoor Gear Repair Prep Associate plays an important role in preparing customers’ Patagonia garments and gear for repair. This position carefully deconstructs products by removing stitching from broken zippers, opening seams around damaged areas, removing seam tape, and preparing the repair area so it is ready for an Outdoor Gear Repair Specialist. Repair is a significant part of Patagonia’s service strategy. It extends the life of our products, keeps gear in use longer, and helps preserve the stories and memories our customers have created in them. Sometimes, we are repairing memories as much as we are repairing clothes. This work requires attention to detail, patience, technical skills, and care for both the product and the customer. Deconstruction must be completed to exacting standards while avoiding unnecessary damage to the garment or gear. The Repairs department provides a robust training program to help employees develop the technical knowledge and skills needed to work confidently across the Patagonia product line. What you’ll do Tasks Evaluate each garment carefully to determine the nature of repair and the proper method of deconstruction. Diagnose a broken zipper and determine if it should be replaced or repaired. Remove various forms of stitching and open seams using a seam ripper and x-acto knife without damaging the customer’s garment. Remove old seam tape on waterproof garments using a hot and cold press. Thoroughly clean loose threads, fabric, and insulation from the area to be repaired. Communicate with the Outdoor Gear Repair Specialists & Trainers regularly regarding garment deconstruction and repair needs. Must be able to meet department production requirements. Must be able to work on all types of Patagonia product. Soft Skills Practice empathetic "active" listening, being fully present in one-on-one and/or team meetings. Participate in an environment where everyone can learn from mistakes, voice their opinions, and ask judgment-free questions. Value the perspective of team members, even if it is different from your own. Work in other areas as necessary Work in Shipping, Repairs, Receiving, Worn Wear, Returns, Quality Control, and Inventory Control departments when necessary. When working in other departments you are expected to maintain at least the minimum productivity standards as applicable. Who You Are Deeply passionate and committed to saving our home planet. You are passionate about the Patagonia and Worn Wear mission, our culture, and understanding our customers. Thrive in an environment with a high level of autonomy, working with little or no supervision. Good organizational and prioritization skills, detail oriented. Skilled at dealing with ambiguity. Demonstrate flexibility in a changing work environment. Enjoy working with others in a team-oriented approach. You have sound interpersonal skills with demonstrated ability to listen and evaluate opinions, suggestions and recommendations of others. You can maintain confidentiality and professionalism. You can be flexible within the position to ensure the best processes/systems for smooth completion of all projects. You can remain flexible to change within the work environment and scope of responsibility. You demonstrate initiative, are conscientious and provides complete follow-through on areas of responsibility. You can adapt and work in a fast-paced work environment w…

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