Outbound Supervisor

Real people. Real service. At SupplyHouse.com, we value every individual team member and cultivate a community where people come first. Led by our core values of G enerosity, R espect, I nnovation, T eamwork, and GRIT, we're dedicated to maintaining a supportive work environment that celebrates diversity and empowers everyone to reach their full potential. As an industry-leading e-commerce company specializing in HVAC, plumbing, heating, and electrical supplies since 2004, we strive to foster growth while providing the best possible experience for our customers. We are looking for a new Outbound Supervisor to join our growing TX Fulfillment Center network. This individual will report into our Outbound Manager and oversee daily picking, packing, and shipping operations to ensure customer orders are processed accurately, safely, and on time. This role will lead and support our Outbound associates, coordinate staffing and workflow based on order volume, and help resolve operational challenges related to automation, warehouse management systems, carriers, and customer orders. Working closely with fulfillment leadership, Customer Service, and other cross-functional partners, this individual will identify opportunities for process improvements, drive operational efficiency, and support departmental performance goals. If you're passionate about fulfillment operations, enjoy leading and developing teams, and are excited to improve processes that help deliver a seamless customer experience, we'd love to hear from you! Job Type: Full-Time, Exempt Location: 180,000 sq. ft. in Farmers Branch, TX at 12301 N. Stemmons Fwy, Farmers Branch, TX 75234 S chedule: This role oversees an operation that runs Monday through Saturday from 4:00 a.m. to 11:00 p.m. CT. While this position generally follows a schedule of Monday through Friday from 2:30 p.m. to 11:00 p.m. CT , leaders are expected to work a varying schedule as needed, including weekends and holidays, to support the business and their teams. Operational demands during peak and seasonal periods may also require additional hours beyond the regular schedule. Base Salary: The expected starting salary for the position is $65,400 to $81,750 within a full position range of $65,400 to $98,100 annually. This range reflects the long-term earning potential for the role. Our starting pay practice is the minimum to middle portion of the range, depending on experience, qualifications, and internal equity, consistent with applicable law and it is rare for a new hire to start above the midpoint. Responsibilities: Ensure the Picking Team meets daily Fast Track shipment deadlines with a high standard of accuracy Wave orders, delegate assignments, and oversee priority replenishments to keep operations on schedule Ensure the Packing Team meets daily Fast Track shipment deadlines with a high standard of quality and accuracy Assign packers to stations via the assignment board and reallocate resources across the team as needs shift throughout the day Monitor and maintain shipment supply inventory and serve as backup to the Picking Team when serving as the sole lead present in Outbound Serve as the primary point of contact for Customer Service on high-priority orders, incomplete SKUs, packing errors, staged orders, and other issues involving the Picking or Packing Teams Partner with the Training Team to ensure all associates are trained on operational, safety, and organizational procedures Monitor individual and departmental performance, providing consistent feedback to drive KPI success Conduct bi-monthly one-on-one check-ins with each Picking and Packing associate to build rapport and reinforce development Address personnel and performance-related concerns promptly and professionally Ensure timecards for Picking and Packing Associates are accurate and up to date Attend and participate in HR and Operations Leadership meetings weekly Partner with the Outbound Manager to execute process improvements and assigned pr…

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