Outbound Coordinator

About Empire & Co. Empire & Co. has over 80 years of industry experience delivering comprehensive workplace solutions. As one of the largest commercial furniture dealerships in the United States and a leading Steelcase partner, Empire works with clients to create spaces that bring their brands to life. Position Summary The Outbound Coordinator is responsible for coordinating daily outbound shipments and delivery operations to ensure orders are prepared accurately and dispatched according to schedule. This position works closely with warehouse personnel, drivers, helpers, and internal teams to coordinate delivery schedules, monitor order readiness, maintain accurate documentation, and resolve issues that may affect outbound operations. Essential Duties and Responsibilities Coordinate daily outbound shipments and delivery schedules to support timely and accurate deliveries. Communicate delivery assignments, schedules, and order details to drivers and helpers. Coordinate with warehouse personnel to ensure orders are picked, staged, verified, and ready for dispatch. Review shipping documents, packing lists, and delivery paperwork for accuracy and completeness. Monitor outbound orders and communicate schedule changes, delays, or discrepancies to the appropriate teams. Assist in resolving delivery issues, including missing items, damaged goods, and order discrepancies. Maintain accurate shipment records, delivery logs, and dispatch documentation. Coordinate with internal departments to confirm order readiness and communicate delivery requirements. Support daily scheduling and staffing needs for drivers and helpers. Ensure outbound processes are completed in accordance with company procedures and safety guidelines. Perform other related duties as assigned. Qualifications and Experience High school diploma or equivalent required. Previous experience in warehouse operations, shipping and receiving, dispatch, logistics, or delivery coordination preferred. Experience coordinating drivers, delivery schedules, or outbound shipments is a plus. Familiarity with shipping documentation, inventory processes, and warehouse operations preferred. Proficiency in Microsoft Office, particularly Excel and Outlook. Skills and Competencies Strong organizational and time-management skills. Excellent verbal and written communication skills. Strong attention to detail and accuracy. Ability to manage multiple priorities in a fast-paced environment. Effective problem-solving and decision-making skills. Ability to work collaboratively with warehouse personnel, drivers, helpers, and internal teams. Ability to adapt to changing schedules and operational needs. Physical Requirements Ability to work in a warehouse environment and move throughout the facility as needed. Ability to stand, walk, and inspect outbound orders during the workday. Ability to perform occasional physical tasks related to shipment verification and warehouse coordination, with or without reasonable accommodation. Performance Expectations Outbound shipments are coordinated accurately and dispatched according to schedule. Delivery documentation and shipment records are maintained accurately. Delivery issues and scheduling changes are communicated promptly. Effective coordination is maintained between warehouse personnel, drivers, helpers, and internal teams. Company procedures and applicable safety requirements are consistently followed. Equal Employment Opportunity Empire & Co. is an equal opportunity employer committed to providing a workplace free from discrimination and harassment. Employment decisions are made in accordance with applicable federal, state, and local laws. Pay: $21.00 - $25.00 per hour Benefits: 401(k) 401(k) matching Flexible spending account Health insurance Health savings account Vision insurance Work Location: In person

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