Outage Management Specialist - Distribution System Operations - Akron FirstEnergy Headquarters

FirstEnergy Outage Management Specialist - ADMS Reporting & Analytics Specialist About the Opportunity: This position supports the ADMS Reporting & Analytics group, which provides distribution reliability reporting, outage and storm analytics, operational dashboards, data products, and decision-support capabilities. The role will help convert ADMS/OMS and related enterprise data into trusted, repeatable, and actionable information for Operations, Engineering, Customer Service, Regulatory, Portfolio, and leadership teams. The successful candidate will combine business knowledge, data analysis, reporting, and production support to improve how the organization understands system performance, prioritizes work, and responds to operational events. This position may be located at any FirstEnergy major hub. Occasional travel within the FirstEnergy footprint and support during storms or other high-impact operational events may be required. Responsibilities: Support the development, operation, scaling, and continuous improvement of ADMS/OMS reporting, analytics, dashboards, data products, applications, interfaces, integrations, and related operational technologies. Be available to support storm restoration activities as needed, which may include work outside of normal business hours, including evenings, weekends, and holidays. Develop and maintain distribution reliability reporting and analytics, including measures such as SAIDI, SAIFI, CAIDI, CMI, CEMI, major-event-day results, outage causes, restoration performance, and circuit-level performance. Analyze outage, storm, weather, customer, circuit, equipment, work-management, and financial data to identify trends, risks, improvement opportunities, and meaningful operational or investment insights. Build and maintain repeatable reports, dashboards, queries, validation routines, monitoring approaches, and automated processes using approved tools such as SQL, Power BI, Excel, Qlik, Databricks, Power Platform, Python, and Oracle/TOAD. Partner with Operations, Engineering, Distribution Control Centers, Customer Service, Regulatory, Information Technology, Data & Analytics, Portfolio, and other organizations to understand business needs and deliver practical analytics solutions. Capture and document business and functional requirements, data definitions, calculation logic, process flows, testing evidence, support procedures, report inventories, schedules, ownership, and user materials. Query, extract, combine, manipulate, analyze, and validate data from ADMS/OMS and related distribution, GIS, customer, weather, work-management, financial, and enterprise data sources. Investigate data-quality, application, interface, integration, and reporting issues; determine root causes; document findings; and coordinate resolution with business and technical teams. Support system development lifecycle activities including requirements gathering, solution design, system testing, user acceptance testing, implementation, deployment, post-production validation, and transition to sustainable support. Create clear visualizations, summaries, and recommendations that explain what the data means, why it matters, and where action may be warranted for operational, regulatory, and leadership audiences. Help establish trusted data sets and standardized business logic that reduce duplicate effort, improve consistency, and make analytics easier to maintain and reuse. Support ad hoc analyses and special initiatives involving reliability, storm performance, customer impacts, operational effectiveness, capital or portfolio review, and emerging ADMS capabilities. Provide production support for critical reports, dashboards, analytics tools, and data processes, including support during storms and major events as needed. Build effective relationships and credibility across business and technical organizations while managing multiple assignments and changing priorities. Perform assigned duties with the level of independence, jud…

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