Out Gate Clerk / Customer Service Rep

Out Gate Clerk / Customer Service Rep is to work in our fast-paced office dealing with the Import community. Servicing customers via phone and emails to provide most current information and problem solving. Accepting Safeway chassis being returned by outside carries. Responsible for daily customer communication related to delivery orders and warehouse/Customs moves. Responsible to ensure no cargo is released prior to clearance of US Customs holds. Prepares and thoroughly checks charges to ensure they are free of error prior to sending to customers. Works directly with customer on obstacles that can arise due to terminal related delays and issues. Dictates customer expectations to members of the dispatch team. Respond to customer or US Customs inquiries via phone and email. Check documentation for drivers (license/registration/etc.) Check system to ensure cargo is released/charges paid/freight release present Double check/print Vilden release sheet Ensure trucking company is authorized to pick up chassis Process the out-gate systemically Print, scan, & file out-gate paperwork, provide copy to driver Calling/emailing for driver pickup issues Salary $25 per hour

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