Order Processor

Emergency Responder Products | 911ERP is Seeking an Order Processing Associate At Emergency Responder Products | 911ERP, we take care of first responders, or as we like to say, we serve those who serve. We believe in providing exceptional service at every touchpoint, and our order processing team is at the heart of that commitment. You'll play a crucial role in ensuring our customer’s journey with us is smooth, positive, and memorable. What You'll Do: The Order Fulfiller / Order Processor plays a critical role in ensuring customer orders are processed accurately and completed on time. This position supports our customer service team, department account managers, and warehouse operations by entering orders, verifying SKU accuracy, preparing items for decoration, monitoring backorders, checking inventory, and coordinating with our embroidery/sewing departments. Review and process orders from multiple channels: Verify product SKUs, options, sizes, and pricing and ensuring all order details are entered accurately. Inventory Coordination: Check inventory availability. Flag out-of-stock items. Communicate shortages and backorders with account specialists & customers. Providing customers with quotes as requested. Troubleshooting customer issues and working to find effective and satisfactory solutions. Processing orders, returns, and exchanges with efficiency and accuracy. Documenting customer interactions and feedback thoroughly in our CRM system. Escalating complex issues to the appropriate teams while maintaining ownership of the customer's experience. Contribute to Improvement: Provide valuable customer feedback to help us improve our products, services, and processes. What You'll Bring: A Customer-First Attitude: You care about providing outstanding service and are driven to make customers happy. Excellent Communication Skills: You possess clear, concise, and professional written and verbal communication skills. Strong Problem-Solving Abilities: You're resourceful, analytical, and able to find creative solutions. Strong attention to detail: Order accuracy is crucial for this role. You consistently flag small errors before they become bigger issues. Tech Savviness: You're comfortable using computers, navigating software applications, and learning new technologies. Organizational Skills: You can manage your time effectively and prioritize tasks in a fast-paced environment. What We Offer: A supportive and inclusive work environment where your contributions are valued. Opportunities for professional growth and development. Competitive salary and benefits package [Health Insurance, Paid Time Off, 401K matching, Summer Fridays]. Ready to Join Our Team? If you're a motivated and customer-focused individual looking for an exciting opportunity, we encourage you to apply! We look forward to hearing from you! Job Type: Full-time Pay: $18.00 - $20.00 per hour Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Work Location: In person

View the full posting and apply