Order Processing Team Lead (Bilingual Mandarin Chinese)

Job Summary The Order Processing Team Lead coordinates daily order processing activities, assigns work, and trains team members while handling customer orders and complex order issues. The role works closely with Sales, Customer Service, Shipping and Accounting to ensure accurate processing and timely fulfillment. Duties Team Management · Upload and assign orders, balance team workloads, and monitor progress to meet processing deadlines. · Train new employees in order entry, systems, procedures; provide ongoing guidance and support. · Serve as the first point of contact for complex order issues, escalate matters as needed, and help maintain consistent procedures and work quality. · Conduct 1-on-1 with team members regularly to provide feedback and address questions and concerns. Maintain a positive work environment. Order Processing and Customer Records · Receive, review, and process customer purchase orders submitted by email and online platforms and assist with international orders; Verify pricing, product codes, terms, and customer information. · Create new customer accounts and assess customer viability in accordance with company SOPs. · Maintain accurate customer records and order documentation; track order status and follow up on discrepancies, backorders, and pending items. Customer Support and Internal Coordination · Assist with client inquiries about purchase orders, order changes, and related issues; coordinate with Customer Service when needed. · Work with Accounting to resolve failed payments, tax issues, pro-form invoice requests, and other order related concerns. · Help Shipping with customer information including order updates; coordinate with Sales, Warehouse, and Logistics to support fulfillment. · Coordinate with China team to address order issues. Requirements · High school diploma or higher; relevant order processing or customer service experience in pharmaceutical or biotech industry preferred. · Proficiency in Microsoft Office, including Excel, Word, and Outlook, and the ability to learn company order processing systems. · Strong attention to detail, accurate data entry, and organizational skills; ability to prioritize work and manage multiple tasks. · Effective written and verbal communication, sound problem solving, and a collaborative, customer focused approach. · Bilingual Mandarin Chinese preferred not required. Pay: From $55,000.00 per year Benefits: 401(k) Health insurance Paid time off Work Location: In person

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