Order Processing Team Lead

The Order Processing Team Lead is accountable for executing and controlling the order-processing function on a day-to-day basis. You will be a part of our dedicated warehousing and fulfillment team reporting to the Fulfillment Manager. Below are more formal responsibilities, but these aren’t limited to other responsibilities that may arise: Core Responsibilities · Monitor the order queue throughout the day and process orders according to cut-offs and priorities. · Assign daily order-processing work based on volume and complexity. · Review orders for missing information and troubleshoot applicable resolutions. · Coordinate with Fulfillment Manager, support functions and customers on priorities, urgent orders, shortages and fulfillment exceptions. · Handle order changes, cancellations and special instructions according to SOP. · Train and cross-train employees on systems, SOPs and customer requirements. · Perform quality checks and identify recurring processing errors. · Document and escalate exceptions beyond the Team Lead's authority to the Fulfillment Manager. · Support the Fulfillment Manager with new customer onboarding through operations workflow validation and testing. · Adhere to customer and retailer specific compliance guidelines for orders. What We’re Looking For: · Proven Experience: 2+ years in warehouse operations, specifically in fast-paced order processing roles within a high-volume environment. Leadership experience will be an asset. · Attention to Detail: Exceptional attention to detail and ability to maintain accuracy under pressure. · Safety and Efficiency: Commitment to maintaining high standards of safety and operational efficiency. · Order Processing Expertise: Demonstrated experience managing high-volume B2C order workflows from release through fulfillment execution. · Queue Management: Ability to monitor order queues, manage priorities, and consistently meet customer and carrier cut-off times. · Work Allocation: Confident assigning daily tasks based on order volume, complexity, priorities, and team capacity. · Problem Solving: Skilled at identifying missing order information, resolving routine issues, and escalating exceptions appropriately. · Cross-Functional Coordination: Able to collaborate effectively with fulfillment leadership, support teams, and customers on urgent orders, shortages, and exceptions. · Change Management: Experience handling order changes, cancellations, and special instructions accurately in accordance with established SOPs. · Training and Coaching: Comfortable training and cross-training employees on systems, procedures, and customer-specific requirements. · Quality Assurance: Capable of performing quality checks, identifying recurring processing errors, and supporting corrective actions. · Compliance Knowledge: Understanding of customer- and retailer-specific compliance requirements for orders. · Customer Onboarding Support: Ability to assist with operational workflow validation, testing, and implementation for new customer accounts. · Excellent Verbal and Written Communication : Articulates ideas clearly and professionally in both spoken and written form. · Team Player : Strong communication skills and ability to work effectively in a team environment. · Physical Stamina : Ability to lift and move heavy objects as needed. Pay: $22.00-$25.00 per hour Benefits: On-site parking Work Location: In person

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