Order Processing Supervisor

Order Processing Supervisor Glentronics, Inc. · Lincolnshire, IL · Full-Time · On-Site Reports to: Operations Manager Pay range: $68,000 – $78,000 / year About Glentronics Glentronics is a family-owned manufacturer with more than 30 years in the sump pump industry. We design and sell primary and backup sump pumps, batteries, and plumbing accessories through retail and professional channels across the U.S. and Canada. We are small enough that everyone knows your name and big enough that your work reaches customers nationwide. The Role The Order Processing Supervisor owns the order-to-invoice process. You will lead the orders team day to day, keep orders moving accurately and on time, and protect our standing with major retail partners by managing compliance and vendor scorecards. This is a hands-on, player-coach role. You will supervise the team and also process orders when volume requires it. What You’ll Own Team Leadership Lead daily operations of the order processing team, including workload assignment, priorities, and coverage Train and develop team members, and maintain written procedures for every order type Set and track team performance against accuracy, turnaround, and on-time targets Hold team members accountable to accuracy and productivity standards, and address performance issues directly Order-to-Invoice Execution Make sure EDI and manual orders are received, entered, confirmed, shipped, and invoiced correctly in SAP Business One Monitor EDI transactions (850, 855, 856, 810) and resolve failures and rejections before they affect customers QC orders for pricing, quantity, ship-to, and routing accuracy Own accuracy of order-related master data, including customer setup, pricing, and ship-to/routing data Oversee customer returns (RMAs, credits) Retail Compliance & Scorecards Manage vendor scorecards and compliance requirements for national retail and distribution partners through their supplier portals Ensure compliance with retailer routing guides, ASN accuracy, labeling, and must-arrive-by requirements to protect on-time-in-full (OTIF) performance Own the chargeback and deduction process end to end: track, dispute, recover, and eliminate repeat root causes Report on compliance performance and trends to the Operations Manager Cross-Functional Coordination Partner with Shipping/Warehouse, Inside Sales, Customer Service, and Accounting to keep orders accurate and on time Escalate customer issues and work them through to resolution Find and drive process improvements and automation opportunities in the order workflow How Success Is Measured Order accuracy and on-time shipment rate OTIF performance and retail scorecard results EDI error and rejection resolution time Chargeback dollars, both incurred and recovered Team training completion and documented procedures What You Bring Required 3+ years of order processing, order management, or customer service experience 2+ years of supervising or leading a team Hands-on experience managing retailer vendor scorecards and disputing chargebacks Experience processing and troubleshooting EDI orders Ability to pull and analyze ERP data in Excel (pivot tables, lookups, data cleanup) to identify trends and fix root causes Highly detail-oriented, organized, and calm under deadline pressure Clear written and verbal communication with customers and internal teams Preferred SAP Business One experience Experience with retailer supplier portals Experience with routing guides, ASNs, and OTIF programs Manufacturing or distribution background Job Type: Full-time Pay: $68,000.00 - $78,000.00 per year Benefits: 401(k) Dental insurance Health insurance Life insurance Paid time off Vision insurance Application Question(s): Describe an EDI order error or rejection you resolved. What transaction was it, what caused it, and how did you fix it? Describe a retailer chargeback you disputed. What was it for, how much was it, and what was the outcome? How many people have…

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