Order Processing Specialist/Customer Service

Company Description Cole & Ashcroft, LP is a leading supplier of consumer packaged retail products based in northwest Houston near Jersey Village. Our brands, such as Basket Accents® and Frillz™, are available at major retailers throughout the US. We offer a competitive salary and provide a benefits package which includes; medical, prescription drug, and dental plans, retirement plan with company match, and holiday and paid time off. You will have the opportunity to work with a team of dedicated professionals and be part of an well established and growing company. This position will report directly to the Manager of Operations. Job Description Qualified Applicant will: Have a minimum of 1 to 5 years experience in processing orders, preparing shipping documents and invoicing. Have some experience in working with EDI systems and processing EDI orders. Be able to professionally respond to and resolve customer inquiries. Have been responsible for a variety of administrative or customer service functions in a business to business environment Be able to work as a productive team member by actively contributing, following instructions and making suggestions for process improvements. Be a self-starter, who can work independently without daily direction, is results and detail oriented, and performs to a high level of accuracy while managing multiple competing demands. Have excellent written and verbal communication skills, along with an understanding of proper phone and email etiquette. Assist with administration duties as needed, including filing and answering a multi-line phone system. Possess the experience and skills required to operate at a proficient level in MS Word, Excel and Outlook. Experience with Exact Macola or similar integrated accounting system (Great Plains, etc) and working knowledge of Electronic Data Interchage (EDI) transactions is a plus. Bilingual - English/Spanish a plus. Standard work hours are 8 am to 5:00 PM. May be required to work extended hours and weekends as needed. Job Type: Full-time Pay: $35,000.00 - $38,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Work Location: In person

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