Order Processing Specialist

Customer Service & Order Processing Specialist Position Summary The Customer Service & Order Processing Specialist is responsible for order processing, inventory administration, and administrative support to ensure accurate and efficient daily operations. Key Responsibilities Order Processing Enter and process customer orders from multiple sources. Generate invoices and supporting documentation. Process orders according to established payment and account guidelines. Inventory & Container Management Ensure inventory records are accurate and up to date. Update inventory records for incoming container shipments. Manage backorders and maintain accurate ETAs. Resolve inventory discrepancies and allocation issues. System & Data Maintenance Maintain spreadsheets, records, and internal systems. Perform data cleanup and ensure information accuracy. Assist with maintaining accurate inventory records and operational reports. File customer paperwork and maintain organized customer records and account files. Customer Service & Communication Assist with answering incoming customer service phone calls. Respond to routine customer inquiries regarding accounts, orders, and inventory availability by phone or email. Provide order status updates and basic account support. Qualifications Strong organizational and data entry skills. Proficiency in Microsoft Excel and Office applications. Attention to detail and problem-solving ability. Customer service, inventory, or order processing experience required. Ability to work effectively both independently and as part of a team. Strong multitasking skills with the ability to manage shifting priorities in a fast-paced environment. Ability to maintain accuracy and organization while handling a high-volume workload. Pay: From $20.00 per hour Benefits: Dental insurance Employee discount Health insurance Paid time off Vision insurance Work Location: In person

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