Order Processing Specialist

Order Processing Specialist We are looking for an organized, detail-oriented Order Processing Specialist to join our locally owned promotional products company in Holt, MI. The Idea People has been supplying specialty advertising and promotional products for 50 years. In this role, accuracy matters. Mistakes in orders create real problems for customers and the rest of the team, so we need someone who stays on top of details and catches issues before they ship. You will own the process of ensuring orders are entered correctly, tracked, and communicated through to delivery. This is a front-office role with steady volume, clear systems, and real ownership of order quality. What you'll do: Proof and manage customer orders in our system from initial booking through delivery, ensuring accuracy on product, quantity, pricing, shipping, and special instructions Review orders carefully and flag or correct discrepancies before they move forward Communicate with suppliers on inventory, order status, and shipment tracking Support the sales team by confirming order details and keeping records clean and up to date Answer phones, greet clients, and handle general inquiries as needed Assist with related tasks such as generating reports or supporting order fulfillment projects What we're looking for: Strong organizational skills and proven attention to detail (this is the most important requirement) Experience with order entry, order processing, data entry, or similar administrative work preferred Comfortable using computers and office software (Microsoft Office or similar); willingness to learn our company software Ability to manage multiple open orders and follow up without letting things slip Reliable, professional communication with customers, suppliers, and teammates High school diploma or equivalent Why this role: Stable Monday–Friday, 8am–5pm schedule with excellent work-life balance Family-owned company with a collaborative team Clear systems and training on our products, software, and processes once you’re onboard Benefits after 90 days: medical, dental, vision, PTO, 401(k), and HSA Convenient mid-Michigan location with quick access to I-96 Job Type: Full-time Pay: From $18.00 per hour Benefits: 401(k) Dental insurance Health insurance Health savings account Paid time off Vision insurance Application Question(s): How do you keep track of multiple open tasks or orders so nothing falls through the cracks? This role requires consistent accuracy under steady volume. On a scale of 1–10, how would you rate your attention to detail, and why? Describe a time you caught an error in an order, invoice, or data entry before it went out. What was the error, how did you catch it, and what did you do? Ability to Commute: Holt, MI 48842 (Preferred) Work Location: In person

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