Order Processing Specialist

Job Overview As an Order Processing Specialist, you’ll keep orders moving accurately from receipt through shipment. You’ll enter and verify order details, coordinate inventory and shipping logistics, and support warehouse operations across picking, packing, and dispatch. Your impact: Accurate order processing helps customers receive the right products on time and gives warehouse teams clear information to fulfill each shipment. Key Responsibilities Receive and review incoming orders from sales, CRM, email, and customer portals; verify pricing, SKU, quantity, shipping address, payment status, and special instructions. Accurately enter orders into ERP / order management system, create picking slips and shipping documents. Coordinate with warehouse team for picking, packing, inventory check, and shipment scheduling; flag out-of-stock items or backorders promptly. Track shipments, update order status in system, and share tracking information with customers or sales team. Identify and resolve order exceptions: pricing discrepancies, address errors, inventory shortages, order changes, cancellations, and returns requests. Prepare order-related paperwork: commercial invoice, packing list, delivery note, and export documents for cross-border orders when required. Maintain order files and audit processed orders regularly to reduce error rate. Communicate order updates, delays, and resolution progress to sales, customer service and relevant stakeholders. Support periodic inventory reconciliation and provide order data for operations reporting. Follow company compliance, shipping and data security policies; suggest process improvements to streamline order workflow. Required Qualifications High school diploma or equivalent; Associate / Bachelor degree in Business, Supply Chain or related field preferred. 1+ years of order processing, order entry, fulfillment or operations support experience. Hands-on experience with ERP or order management systems (NetSuite, Odoo, QuickBooks, etc.); proficient in Excel for data sorting, VLOOKUP and pivot tables. Strong attention to detail, high accuracy in data entry. Clear written and verbal communication; able to follow SOPs and prioritize multiple orders under tight timelines. Basic understanding of shipping terms, documentation and cross-border logistics is a plus. Good problem-solving skills for order exceptions; customer-oriented mindset. Pay: $24.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: 401(k) matching Dental insurance Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance Work Location: In person

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