Order Processing Specialist
ArtechJob Title: Order Processing Coordinator
Location: Foxboro, MA(100% Onsite)
Duration: 6 months with strong extension potential
Pay Rate: $24.47 per hour on W2 without benefits
Onsite: M-F
The role plays a crucial role in providing exceptional customer service and ensuring smooth order processing and logistics coordination for the Customer Service department. This position is an integral part o
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f our manufacturing plant and is on-site in Foxboro, MA.
What will you do?
• Efficiently process, prepare, and release orders using order tracking and CRM systems.
• Conduct thorough customer order inspections, making necessary revisions based on customer requests (e.g., tags, quantities, shipping information).
• Collaborate with internal departments to gather and provide updates on order status, shipping dates, prices, critical orders, and scheduling freight forwarders.
• Confirm orders, update shipping status, and promptly notify customers of any backorders or delivery delays.
• Provide initial support by researching and resolving order-related inquiries, ensuring accurate and up-to-date information within systems.
• Generate shipping and export documentation as required for shipments and orders.
• Ensure invoices are processed accurately and distributed to customers on schedule.
• Monitor customer requests and inquiries using communication platforms.
• Generate reports on customer orders and backlog.
• Collaborate closely with manufacturing operations to ensure order dates are met.
What qualifications will make you successful?
• Education: High School Diploma/GED required.
• Previous experience working in Customer Service or Order Entry/Processing related roles.
• Excellent verbal and written communication skills.
• Proficiency in Client Office, SAP, and using digital tools.
• Preferred experience working in manufacturing operations.
Must Haves
• Experience: Previous experience working in Customer Service, Order Entry, or Order Processing roles.
• Technical Skills: Proficiency in Client Office (Client Office), SAP, and digital communication tools/CRM systems.