Order Processing Specialist

Order Processing Specialist About Xometry Xometry (NASDAQ: XMTR) powers the industries of today and tomorrow by connecting people with big ideas to the manufacturers who bring them to life. Our AI-driven marketplace provides critical infrastructure for both buyers and suppliers across the global manufacturing ecosystem. About the Role The Order Processing Specialist is a key member of Xometry’s customer operations team, responsible for ensuring the accurate intake, validation, and processing of customer purchase orders across a diverse manufacturing environment. In this fast-paced and dynamic role, you will work directly with customers through email, phone, and chat to resolve order-related issues, address discrepancies, and help maintain order momentum during critical pre-manufacturing stages. You will serve as a frontline operational resource, helping maintain data accuracy, support a seamless customer experience, and ensure that orders move efficiently through the processing workflow. Key Responsibilities Review and process customer purchase orders, ensuring alignment with internal quotes and compliance with pricing, delivery terms, part specifications, and contractual requirements. Serve as a customer-facing point of contact, responding to inquiries and resolving discrepancies related to order documentation through phone, email, and chat. Maintain a high level of data accuracy and ensure that order records and customer case notes comply with established documentation standards. Collaborate cross-functionally with Pre-Sales Engineering (PSE), Quality, Legal, Sales, and Accounting teams to resolve order barriers and support continuous order flow. Identify and escalate stalled or at-risk orders in a timely manner and contribute to mitigation efforts and root-cause analysis. Monitor active processing queues and conduct structured follow-up to support timely order resolution. Participate in team standups, knowledge-sharing sessions, training, and continuous process improvement initiatives. Adapt to business needs and provide schedule flexibility, including occasional weekend and holiday coverage during peak periods. Qualifications Previous experience in order management, sales operations, supply chain, customer operations, or a similar operational support function is preferred. Excellent written and verbal communication skills with a professional and customer-focused approach. Bilingual (Spanish and English) Ability to understand and navigate technical documentation and interpret commercial terms. Strong attention to detail and demonstrated ability to maintain accurate records and documentation. Ability to work independently while following established processes and maintaining alignment with team and leadership expectations. Experience with CRM or ERP platforms such as Salesforce, NetSuite, or similar systems is a plus. High school diploma or GED required. Post-secondary education, technical training, or industry-specific certifications are a plus. Schedule Monday through Friday | 11:30 AM – 8:00 PM and 12:00pm - 8:30pm Schedule flexibility may be required based on business needs, including occasional weekend and holiday coverage during peak periods. Location: Hybrid/Remote (based on company policy) in Guaynabo or Mayaguez, Puerto Rico Employment Type: Full-time | Regular TeleMedik a Firstsource Company is an Equal Employment Opportunity (EEO) employer . Pay: From $14.00 per hour Benefits: Health insurance Life insurance Paid time off Retirement plan Work Location: Hybrid remote in Guaynabo, PR 00966

View the full posting and apply