Order Processing Representative

Department: Order Processing Reports To: Sales Manager Position Summary The Order Processing Representative is responsible for accurately entering, reviewing, and processing orders associated with designated house accounts and the in-house sales team. This position ensures orders are properly documented, approved, and prepared for fulfillment while providing assistance to customers who require support completing online purchases. The Order Processing Representative serves as an important connection between customers, the Sales Team, Accounting, and Order Fulfillment to ensure orders are processed accurately and efficiently. Essential Responsibilities House Account Order Entry Process and enter orders for designated house accounts, including DentWizard, Zoro, TimePayment , and other assigned accounts. Ensure orders are entered accurately and completely into the appropriate system. Verify customer information, products, quantities, pricing, shipping information, and applicable order requirements. Communicate with the appropriate Sales or internal department when clarification is required. Maintain accurate documentation and records for processed orders. In-House Sales Order Approval Review orders submitted by the in-house Sales Team prior to processing and fulfillment. Verify required order documentation is complete and accurate. Review applicable tax information and exemption documentation. Identify discrepancies, missing documentation, or order requirements that need correction. Approve orders for processing when all requirements have been satisfied. Escalate exceptions or issues that require management review. Cross-Department Communication Work closely with Sales, Accounting, Order Fulfillment, Warehouse, and Customer Service as needed. Provide accurate information regarding order status, documentation, and processing requirements. Assist with resolving order discrepancies before they impact fulfillment or the customer experience. Required Skills & Qualifications Previous experience in order processing, order entry, sales support, customer service, or a related role preferred. Strong attention to detail and accuracy. Strong organizational and time-management skills. Ability to work in an open-office environment. Ability to identify discrepancies and missing information. Strong written and verbal communication skills. Ability to work effectively with Sales and other internal departments. Comfortable working with e-commerce and order management systems. Ability to follow established procedures while recognizing situations requiring escalation. Pay: From $18.00 per hour Expected hours: 40.0 per week Benefits: Dental insurance Employee assistance program Health insurance Life insurance Paid time off Vision insurance Ability to Commute: Hialeah, FL 33010 (Required) Work Location: In person

View the full posting and apply