Order Processing Assistant

Oscorm Travel is a travel services company focused on helping customers plan, organize, and manage their travel arrangements. Our services include flight reservations, hotel bookings, travel planning, and assistance with domestic and international travel. We are committed to providing accurate booking information, responsive customer service, and efficient coordination throughout the reservation process. We are seeking a dependable, organized, and detail-oriented Order Processing Assistant to support daily booking operations, customer requests, reservation documentation, and administrative activities. This position is ideal for someone who enjoys working with information, managing multiple tasks, and helping ensure customer requests are processed accurately and efficiently. Position Overview The Order Processing Assistant supports the accurate and timely processing of travel reservations, booking requests, customer information, and related documentation. In this role, you will assist with entering and reviewing reservation details, updating booking records, tracking customer requests, communicating with internal team members, and maintaining organized administrative files. You will work closely with customer service representatives, booking personnel, and operations staff to help ensure that travel arrangements are properly documented, processed, and updated. The ideal candidate is reliable, detail-oriented, comfortable using computer systems, and capable of managing multiple responsibilities in a fast-paced service environment. Previous experience in order processing, travel services, customer support, or administrative work is preferred but not required. Key Responsibilities Order and Reservation Processing Process customer booking requests, reservation details, and travel-related orders accurately. Enter and update customer information, travel dates, destinations, and booking details in internal systems. Review reservation requests for completeness and accuracy before processing. Assist with flight, hotel, and travel service booking documentation. Verify customer details, booking references, and reservation information. Monitor pending requests and follow up on incomplete or outstanding orders. Assist with reservation changes, cancellations, and updates according to established procedures. Maintain accurate records of completed, pending, and modified bookings. Customer and Booking Coordination Communicate with customers regarding booking information, required details, and order status. Respond to routine questions about reservation processing and travel documentation. Coordinate with booking specialists and customer service personnel to resolve basic discrepancies. Assist with confirming reservation details and communicating updates. Escalate complex booking issues, payment concerns, or customer requests to appropriate personnel. Help ensure customer inquiries and booking requests are handled professionally and efficiently. Documentation and Administrative Support Prepare, organize, and maintain booking confirmations, customer records, and related documents. Review reservation information for missing details or inconsistencies. Update spreadsheets, tracking systems, and administrative databases. Assist with maintaining organized digital records and booking histories. Support routine reporting, data entry, and document verification. Handle customer information responsibly and follow established privacy procedures. Daily Operations Support Coordinate with internal teams to support accurate and timely order processing. Monitor assigned tasks and prioritize requests according to operational needs. Identify and report booking discrepancies, processing delays, or documentation issues. Assist with improving the organization and accuracy of reservation workflows. Follow company procedures for customer communication, order processing, and record management. Perform additional administrative and operational duties as assigned. Qualif…

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