Order Processing Assistant

StarAid VA is a virtual assistant services company providing administrative, e-commerce, customer support, and business operations assistance to clients across various industries. Our services include Amazon FBA and FBM support, product research, online store management, order processing, customer service, and general administrative support. We are seeking an organized, dependable, and detail-oriented Order Processing Assistant to support daily order management and e-commerce operations. Position Overview As an Order Processing Assistant, you will help manage customer orders and maintain accurate order information across online platforms and business systems. Your responsibilities will include reviewing incoming orders, verifying product and customer details, updating order records, monitoring fulfillment progress, and assisting with order-related inquiries. You will work with internal team members and client accounts to help ensure orders are processed accurately, information is kept up to date, and customer requests are handled efficiently. This position is ideal for someone who is organized, comfortable working with computers, and able to manage multiple tasks while maintaining accuracy. Previous experience is beneficial but not required. Key Responsibilities Review incoming orders and verify product details, quantities, customer information, and shipping addresses. Enter, update, and maintain order information in online platforms, spreadsheets, and internal systems. Monitor order status and follow up on pending, delayed, or incomplete orders. Assist with processing orders through e-commerce platforms, including Amazon and other online marketplaces. Check product listings, pricing, inventory details, and order records for accuracy. Coordinate with fulfillment teams and relevant personnel regarding order preparation and shipment status. Track order progress and update records when orders are processed, shipped, or completed. Identify missing information, order discrepancies, and processing issues and report them promptly. Assist with returns, cancellations, exchanges, and other order-related requests. Respond to routine customer inquiries regarding order status and product information. Organize digital order records, invoices, confirmations, and related documentation. Maintain accurate records and follow established order-processing procedures. Support general e-commerce and administrative tasks as needed. Qualifications Strong attention to detail and organizational skills. Dependable, punctual, and responsible. Basic computer skills and comfort working with online platforms and digital tools. Ability to enter, review, and organize information accurately. Good written and verbal communication skills. Ability to follow instructions and manage multiple tasks. Strong problem-solving skills and willingness to learn new systems. Ability to work independently and collaborate with team members. Previous experience in order processing, e-commerce, data entry, or customer service is a plus but not required. What We Offer Training and guidance on daily order-processing procedures. A supportive and collaborative work environment. Opportunities to develop e-commerce and administrative skills. Exposure to online marketplaces and business management platforms. Opportunities to expand responsibilities as experience grows. Join Our Team At StarAid VA, accurate order management and dependable administrative support help businesses operate smoothly and serve their customers effectively. If you are organized, detail-oriented, and enjoy working with digital tools and customer orders, we encourage you to apply and become part of our team. Pay: $20.20 - $23.40 per hour Expected hours: 40.0 per week Benefits: 401(k) Disability insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Paid time off Referral program Tuition reimbursement Vision insurance Work Location: In person

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