Order Processing Assistant

Creative Logo Makers is a creative design and branding company providing customized visual solutions for businesses, entrepreneurs, and organizations. Our services include logo design, brand identity, website and app design, packaging and label design, marketing materials, merchandise graphics, illustration, and other creative services. As our client and project volume continues to grow, we are seeking a dependable, organized, and detail-oriented Order Processing Assistant to support the accurate and efficient handling of customer orders and design requests from initial submission through final delivery. Position Overview The Order Processing Assistant plays an important role in keeping customer orders, project information, design requirements, revisions, and final deliverables organized throughout the production process. This position works closely with clients, designers, project coordinators, and other team members to ensure each order contains complete and accurate information before creative work begins. Responsibilities include reviewing incoming orders, organizing client briefs and reference materials, updating order records, monitoring project status, coordinating revisions, and helping ensure completed files are delivered correctly and on time. The ideal candidate is highly organized, comfortable working with digital files and online systems, and able to manage multiple orders at different stages of completion. Previous experience in order processing, administrative support, customer service, or creative services is helpful but not required. Training will be provided for the right candidate. Key Responsibilities Receive and process incoming customer orders and design requests Review order details for accuracy and completeness Verify customer contact information, selected services, project specifications, and delivery requirements Organize client briefs, written instructions, reference images, logos, brand materials, and other submitted files Identify missing or unclear information and coordinate follow-up when necessary Create and maintain accurate internal order and project records Assign or route new orders to the appropriate team members according to established procedures Track orders through design, review, revision, approval, and final delivery stages Monitor project deadlines and help keep orders moving according to schedule Communicate order updates and routine project information to customers Record customer feedback and revision requests accurately Forward revision instructions and updated materials to the appropriate designer or project team Confirm that approved revisions are properly documented Assist with coordinating logo, branding, website, packaging, illustration, and marketing design orders Maintain organized digital folders and project documentation Verify filenames, versions, formats, and other basic file information Help ensure final deliverables correspond with the customer's approved project requirements Coordinate delivery of completed digital files and project materials Update order status after completion and delivery Assist with routine questions regarding order status, revisions, file delivery, and project procedures Help resolve incorrect information, duplicate requests, missing files, and other routine order issues Maintain accurate records of completed, pending, and revised orders Coordinate with customer service, design, production, and project management team members Assist with basic payment or transaction verification when required Escalate unusual customer, billing, or project issues to the appropriate team member Support general administrative and order-management activities as needed Qualifications Strong organizational skills and attention to detail Ability to manage multiple customer orders and deadlines simultaneously Strong written and verbal communication skills Comfortable working with email, online platforms, spreadsheets, and digital files Ability to follow established pro…

View the full posting and apply