Order Management Specialist I

At Jamf, we believe in an open, flexible culture based on respect and trust. Our track record and thriving work environment all stem from the freedom we grant ourselves to get the job done right. We take pride in helping tens of thousands of customers around the globe succeed with Apple. The secret to our success lies in our connectivity, while operating with a high degree of flexibility. Work-life balance remains our priority while feeling connected is important to maintain our strong culture, achieve our goals, and thrive as #OneJamf. What you'll do at Jamf: The Order Management Specialist I is an integral member of the Finance team, sitting on the verification and execution side of the Quote to Cash workflow. The Order Management Specialist is the first point of contact for validating the approved quote against its supporting documentation, owning quote approvals to trigger order creation, fulfilment, and invoicing. They manage a queue of requests, prioritizing, resolving, or escalating to meet the business needs of Jamf, and are tasked with maintaining efficiency, accuracy, and compliance of transactions within the CRM. This position is a collaborative role that interacts with many teams, serving as the Subject Matter Expert and internal escalation point for order validation, acceptance, fulfilment and returns processing. What you can expect to do in this role: Maintain a working knowledge of core business systems at Jamf, including CRM, ERP, and ticketing systems Effectively triage requests and escalate to the correct team as needed Manage a queue of requests with urgency and excellent customer service Validate the approved quote against its supporting purchase order, signed quote, Stripe payment confirmation, or ticket before moving it to order creation Accept approved quotes to trigger order creation, fulfilment, and invoice processing across purchasing Review and approve return quotes with close attention to detail, trigger order creation, fulfillment and credit memo. Manage credit memo requirements in coordination with the Finance team, and ensure all returns are processed in the proper order. Confirm order fulfilment is complete and that the order is generated and synced, ready to invoice Troubleshoot fulfilment errors within SLAs Effectively triage requests and escalate to Deal Operations for quote builds or revisions, and to Finance for true loss approvals, as needed Ensure and audit data in the company CRM system (Salesforce.com) SFDC workflow testing for Order Management, and Returns Support company efforts to achieve retention and revenue targets Other duties and special projects as needed What we are looking for: Minimum of 1 years in a detail-oriented environment (Required) Minimum of 1 years Customer Service Experience (Required) Order Management Specialist Experience (Preferred) Salesforce (or alternative CRM platform) (Preferred) EDUCATION & CERTIFICATIONS 2 year / Associate's Degree or equivalent experience (Required) A combination of relevant work experience and education may be considered SECURITY AND PRIVACY REQUIREMENTS Participation in ongoing security training is mandatory. Established security protocols will be adhered to, sensitive data will be handled responsibly, and data protection practices are followed, including understanding relevant privacy regulations and reporting breaches Acknowledging the Jamf Code of Conduct, where applicable security and privacy policies can be found, is a requirement of all roles at Jamf. How we help you reach your best potential: Named a 2025 Best Companies to Work For by U.S. News Named a 2025 Newsweek America's Greatest Workplaces for Mental Well-being Named a 2025 Newsweek America's Greatest Workplaces for Gen Z Named one of Forbes Most Trusted Companies in 2024 Named a 2024 Best Companies to Work For by U.S. News Named a 2024 Newsweek America's Greatest Workplaces for Parents & Families Named a 2024 PEOPLE Companies That Care by PEOPLE® and Great Place To Wo…

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