Order Management Specialist (Customer Operations)

Order Management Specialist Department: Customer Operations | Reports to: [Customer Operations Manager] | Type: Full-time About the role We manufacture and distribute equipment for the sports of gymnastics, ninja and parkour. Our customers depend on us to counsel them through the ordering process or any issues that may arise with the product or process and to get it delivered on time. As an Order Management Specialist, you will own orders and problems, seeing them through discovery to delivery or resolution. There is a lot of product knowledge needed for this position which we will teach you, but having the capacity to learn it is important. We have direct customers and distributors who are both domestic and international. This is more than customer service. You’ll be the link between customers, production, purchasing, and shipping. Responsibilities Enter and manage customer orders, including standard, make-to-order, and custom items. Prepare and send quotes, for pricing, lead times, and specifications for custom requests Quote pricing for motor freight (LTL and truckload), parcel (small pkg) and occasionally international shipping. Prepare shipping documents, including bills of lading, commercial invoices, and export paperwork Serve as the main contact for distributors, covering order status, pricing, availability, and delivery questions Resolve issues such as shipping damage, shortages, returns and exchanges. Keep accurate records in the ERP/ordering system & Google Sheets. Work with production, engineering, purchasing, and the warehouse to confirm specs, schedules, and ship dates Track open orders, flag delays early, and update customers proactively Heavily customer focused Qualifications 3-5+ years in order management, customer service, ideally in manufacturing or distribution - Nationwide primarily. International knowledge is a benefit. Clear written and verbal communication, and a problem-solving mindset. Strong interpersonal, phone & email communication skills . Comfortable with ERP systems and Microsoft Office, especially Excel Strong attention to detail and organization, with the ability to juggle many open orders Exceptional prioritization skills are appreciated. Experience quoting or booking freight (domestic and some international), or a strong willingness to learn Plus: knowledge of Incoterms and export documentation, experience with custom or make-to-order products, and EDI experience Job Type: Full-time Pay: $22.00 - $28.00 per hour Expected hours: 40.0 per week Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance Ability to Commute: Danielson, CT 06239 (Preferred) Work Location: In person

View the full posting and apply