Order Management Specialist

Janitza LP, Janitza electronics GmbH’s North American arm, is hiring an Order Management Specialist to support customer order processing and fulfillment. The role manages order entry, customer inquiries and changes, reporting, and coordination with sales, procurement, finance, warehouse, and support teams to ensure accurate and timely order fulfillment.
Responsibilities
• Accurately input custome
...
r orders into the system and verify details for accuracy
• Coordinate with the sales teams to ensure customers are appropriately set up in the system to guarantee compliance
• Confirm pricing based on each customer and program pricing list
• Send order acknowledgements and order confirmations to customers after each order has been entered
• Collaborate with sales and warehouse teams to optimize order processing and ensure timely delivery
• Efficiently communicate with customers, teams, and vendors to manage issues, resolve challenges, and ensure smooth order processing and delivery
• Create, analyze, and distribute daily and weekly reports, monitoring open and in-fulfillment orders
• Coordinate with procurement to make sure accurate information is always maintained for appropriate stock levels
• Work with finance on AR to ensure timely payment of invoices and send notices for overdue ones
• Ensure data accuracy, integrity and consistency by managing customer and order-related data in our ERP system
Skills
• Experience using ERP or Order Management systems
• College degree, technical diploma or relevant experience
• Exceptional customer service skills with the ability to handle customer inquiries and resolve issues in a timely manner
• Outstanding verbal and written communication skills for interacting with customers and colleagues
• Strong organizational skills and attention to detail
• Proven ability to manage time effectively, prioritize tasks, and meet tight deadlines
• Strong analytical and problem-solving skills with the ability to approach challenges strategically
• Ability to thrive in a dynamic environment while maintaining high quality output
• Proficient with Microsoft Office Suite
• Ability to work effectively in a team environment
• SAP experience
Benefits
• 10% Annual Bonus
• Hybrid / On-Site – Ashburn, VA
• Medical, Dental, and Vision Insurance
• HSA w/ Employer Contribution
• 401(k)
• STD and LTD
• Life Insurance
Company Overview
• Janitza is a global leader in energy measurement technology, power quality monitoring, energy consumption analysis, providing the timely and reliable data you need to power the AI infrastructure revolution. It was founded in 1986, and is headquartered in Ashburn, VA, US, with a workforce of 51-200 employees. Its website is https://www.janitza.com/us/.

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