Order Management Specialist

Keep business orders moving from confirmation to delivery. Lindenbrook Supply supplies packaging and everyday workplace essentials to small businesses. We’re looking for an Order Management Specialist to review incoming orders, coordinate updates with fulfillment partners, and keep customers informed. You’ll work with our operations manager and support existing business accounts. This position does not involve cold calling or commission-based sales. Your responsibilities Review incoming purchase orders for accurate product codes, quantities, pricing, and delivery details. Enter approved orders and send customers order confirmations. Check stock availability and request estimated shipping dates. Monitor outstanding orders and follow up on delays. Coordinate approved changes, cancellations, and returns. Investigate discrepancies with customers and fulfillment partners. Maintain clear records of order updates and unresolved issues. Escalate pricing exceptions and refund decisions to the operations manager. What you’ll bring At least one year of experience in order processing, customer support, logistics administration, or a similar role. You should be comfortable working with spreadsheets, writing clear customer emails, and managing several requests with different deadlines. Accuracy and consistent follow-through are essential. Experience with an order management system or CRM is helpful. A college degree is not required, and training on our products and procedures is provided. Working arrangements This is a full-time employee position, open to Pennsylvania residents. The role is fully remote, with no travel or office attendance required. Working hours are Monday through Friday, 8:30 a.m.–5 p.m. Eastern Time, including a 30-minute unpaid meal break, for 40 working hours per week. A reliable internet connection and a workspace suitable for occasional customer calls are required. We provide a company laptop, headset, and necessary software. Compensation and benefits $22–$26 per hour, depending on relevant experience. All required onboarding and training time is paid. Ten days of annual paid time off. Company-observed paid holidays. Regular guidance from the operations manager. The hourly rate is the full compensation for this position; there are no sales commissions. Overtime is paid in accordance with applicable law. Apply Submit your resume through Indeed. If you wish, include a brief example of how you resolved an order issue or identified an error before it affected a customer. The interview process includes an introductory phone call and a video interview with the operations manager. Applicants must be authorized to work in the United States. Immigration sponsorship is not available. We consider applicants based on job-related qualifications and provide reasonable accommodations throughout the hiring process. Pay: $22.00 - $26.00 per hour Expected hours: 40.0 per week Work Location: Remote

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