Order Management Specialist

t Kelly®, we’re passionate about helping you find a job that works for you. How about this one? We’re seeking an Order Management Specialist to support a premier client in Roanoke, VA (Remote). With us, it’s all about finding the job that’s just right. Salary/Pay Rate/Compensation: $20.00 – $21.00 per hour (DOE) Schedule: Monday – Friday, 8:00 AM – 5:00 PM EST (Full-Time, Remote) Location: Remote, must be a reasonable distance from Roanoke, VA Benefits : Med/Den/Vis, 401(K), PTO, Paid Holidays Why you should apply to be an Order Management Specialist: Competitive pay rate of $20.00 – $21.00/hr. based on experience Remote work-from-home flexibility with a steady Monday through Friday schedule A collaborative environment where your customer service and organizational expertise are truly valued Opportunity to apply and expand your skills while supporting key business operations and external partners What’s a typical day as an Order Management Specialist? You’ll be: Managing timely and accurate order entry, issuing order acknowledgements, and monitoring customer communications Delivering top-tier customer service, building rapport, and attending customer-facing meetings as a dedicated contact Proactively following up on open and late purchase orders and managing short-confirmations (orders/items not shipped on time) Partnering with logistics and transportation carriers to troubleshoot and resolve scheduling and delivery issues Building, reviewing, and analyzing short-confirmation and order status reports Handling case management ticketing, tagging issues, and managing client desk escalations efficiently Collaborating cross-functionally across customer service, logistics, and supply chain teams to ensure seamless execution This Job Might Be An Outstanding Fit If You Are fully bilingual with professional fluency in both Spanish and English (written and verbal) Bring 3+ years of customer service and customer-facing communication experience (phone, email, in-person) Have 3+ years of experience in order entry and order management Hold a High School Diploma or GED equivalent Are proficient in MS Office Suite, especially MS Excel (prior SAP experience is a strong plus) Have strong critical thinking, problem-solving, and conflict resolution skills under pressure Are based in Virgina within reasonable commutable proximity to Roanoke, VA. What Happens Next Once you apply, you’ll proceed to next steps if your skills and experience look like a good fit. But don’t worry—even if this position doesn’t work out, you’re still in our network. That means all of our recruiters will have access to your profile, expanding your opportunities even more. Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be an Order Management Specialist today! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Please note: The following benefits reflect Kelly's general offerings. Eligibility may vary by assignment, location, and job type. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community. Get a complete career fit with Kelly®. You’re looking to keep your career moving onward and upward, and we’re here to help you do just that. Our staffing experts connect you with top companies for opportunities where you can learn, grow, and thrive. Jobs that fit your skills and experi…

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