Order Management Specialist

Job Title: Order Specialist Department: Inside Sales Work Location: Pine Bluff, AR - Transformers Reports To: Inside Sales Manager FLSA Status: Non-Exempt Shift: Monday - Friday 7 am - 4 pm Overtime may occasionally be required based on business needs. Central Moloney is seeking a detail-oriented Order Specialist to support our Inside Sales team. In this role, you'll manage customer orders from initial purchase order through shipment, coordinate with internal teams, and help ensure customers receive accurate, timely updates throughout the order process. About CMI: Central Moloney manufactures distribution transformers and transformer components for electric utilities and other power industry customers. Since 1949, CMI has supported customers with products designed for demanding electrical distribution applications. About the Role: The Order Specialist manages customer orders from purchase order receipt through shipment. The role enters and maintains accurate orders in the ERP system, tracks production and shipping dates with the plant, and keeps customers, the sales team, and sales representatives informed about order status and schedule changes. Responsibilities Review incoming purchase orders against the approved quote or contract. Verify part numbers or specifications, quantities, pricing, delivery requirements, and ship-to details. Resolve discrepancies with the appropriate team before releasing the order. Enter orders and blanket releases in the ERP system, issue order acknowledgments, and process approved changes. Keep purchase orders, acknowledgments, and related records organized and up to date. Track open orders against customer commitments. Confirm planned production and ship dates with plant scheduling, flag delays or missing information early, and follow through with the teams responsible for resolving them. Provide timely updates to customers, regional sales managers, and sales representatives. Communicate confirmed schedule changes, explain the impact on delivery, and agree on when the next update will be available. Maintain open-order reports and prepare updates for customer status calls. Coordinate with shipping to verify dispatch and with accounting to resolve order-related invoice discrepancies. Apply approved contract price updates to orders and releases as directed. Route requests for price exceptions, changes to terms, or new delivery commitments to the responsible team for approval. Other duties as assigned. Requirements High school diploma or equivalent required. 1-3 year's Experience in order entry, inside sales, or customer service preferred. Experience in a manufacturing environment is a PLUS. Ability to read purchase orders and contract details, manage multiple deadlines, and enter data accurately. Ability to read and retain detailed information from sales contracts. Strong organizational skills and ability to multi-task. Excellent computer skills with advanced knowledge of MS Excel. Experience with customer portals and order tracking systems. Customer service/relationship experience Dedication to providing great customer service Strong communication skills with ability to compose formal responses to customers via letter writing and email. Physical Demands: While performing the duties of this job, the employee is regularly required to talk and hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. Working Conditions: Heated and air-conditioned office. While this role is primarily office-based, it is located within a manufacturing facility, and the employee may occasionally be exposed to the production floor environment, including noise, moving equipment, and varying temperatures. Benefits Company-paid Medical and Dental Insurance for employees Life Insurance 401(k) and Retirement Plan Advancement Opportunities Within the Organization Supportive Team Culture Start your career with a company that values quality, craftsmanship, and t…

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