Order Management Specialist

Position Summary The Order Management Specialist owns the end-to-end order management execution lifecycle across both the Screen and Shade businesses, from order receipt and intake through validation, release and planning coordination, production coordination, shipment readiness, order updates through NetSuite and Sales, and closure. Each Specialist supports both internally manufactured and contract-manufactured products and remains accountable for order progress, accurate records, and follow-through across all fulfillment paths. This role is the operational hub between Sales, Production, Contract Manufacturers (CMs), Procurement, Logistics, and Finance. The Specialist confirms coverage, coordinates execution, and escalates constraints to keep orders moving toward on-time delivery. Dealer communications are delivered through automated NetSuite messages; other dealer communications occur through the Sales Rep. SIOP, Procurement, and Manufacturing retain ownership of supply and inventory strategy and manufacturing prioritization; Finance/AP retains financial reconciliation and payment ownership. This role requires sound judgment and active problem-solving. The Specialist investigates order issues, connects information across departments, evaluates practical options, and brings the right people together to resolve obstacles. Success depends on working cross-functionally across all departments involved in the order lifecycle and driving agreed actions through resolution. Order Management is a focus area of the company’s continuous improvement roadmap, with planned investments in order entry automation, EDI expansion, and workflow standardization. We need someone who executes with urgency and accuracy, takes ownership through closure, and helps improve how we work. Key Responsibilities Order Intake Validation and Release Review dealer orders daily and convert emailed dealer POs into NetSuite sales orders using established templates and automation tools. Review and acknowledge national account portal POs and monitor EDI transmissions. Validate part numbers, item details, quantities, and order completeness for internal and CM products. Resolve open questions with Sales and support teams before release, working through the Sales Rep when dealer clarification is needed. Add applicable discounts and fees, record payment information and freight program costs, verify logistics notes, and notify Accounting of required deposits and prepayments. Confirm stock and material coverage with the appropriate teams before committing dates. Identify shortages or constraints and escalate through SIOP, Procurement, and Manufacturing. Complete validation and release complete, eligible orders received before the established daily cutoff to the production plan the same business day, following required approvals. Process orders received after the cutoff within the next-business-day service target. Document holds and the actions needed to clear them. End to End Order Execution and Production Coordination Own follow-through on assigned orders across internal manufacturing and CMs, tracking release, production progress, shipment readiness, and closure. Maintain visibility to open actions and follow up with responsible teams. Keep the production plan current with released sales orders and confirmed dates. Coordinate schedules and dependencies with SIOP, Production, Procurement, and CMs within approved priorities. Review open orders and relay date, status, and constraint updates daily. Escalate risks to committed ship dates with clear next steps and follow through on agreed actions. Investigate discrepancies and stalled orders, identify root causes, and propose workable solutions. Coordinate across departments to resolve dependencies, secure required decisions, and verify that corrective actions solve the issue. Independently resolve routine order discrepancies within established policies. Escalate exceptions requiring pricing, credit, supply, or producti…

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