Order Management Representative

Summary Serves as a representative interfacing with internal and external customers including factories and vendors on day-to-day business matters. Responsibilities include order entry, expediting purchase orders, maintaining status of open orders/quotes for customers, invoicing, and contacting vendors to get order statuses for jobs. Essential Duties Receive correspondence from external and internal customers which must be handled on a timely basis. Task will include entering purchase orders, delivery expediting, communicating with the customer and/or vendor the status of orders. Must be able to learn multiple software programs and follow detailed processes. Ensuring all orders that shipped have invoiced and remove invoicing constraints if needed. Ensuring customer specific requirements are followed. Work with production and inside sales to ensure delivery is met. Accountable for an accurate backlog and shipped not invoiced report. Support JHC accounting department with problem invoices, returns, and general customer account information. Understand and ensure that the JHC TCC (Total Customer Commitment) standards are upheld at all times Attend and participate in required trainings Procure product and product information for customers and Inside Sales. Be a team player, and work well as group Accurately process and manage sales, purchase orders, and invoicing. This job is demanding in terms of knowledge skills, commitment, and all other job-related qualifications. Urgency and pressure for prompt, accurate results are routine. Multi-tasking and the ability to handle and manage interruptions is expected. Regular and predictable attendance is essential for this position. Education and/or Work Experience Minimum 2 years of customer service experience preferred Must be able to read Equipment & Process Specification documents *No Visa sponsorship is available at this time. PLEASE NOTE: John H Carter Company is not accepting unsolicited assistance from search firms/employment agencies for this employment opportunity. Please, no phone calls or emails to any employee of John H Carter Company about this opening. All resumes submitted by search firms/employment agencies to any employee at John H Carter Company via-email, the Internet or in any form and/or method without a valid and executed search firm agreement in place for this position will be deemed the sole property of John H Carter Company; no fee will be paid in the event a candidate is hired by John H Carter Company as a result of the unsolicited referral or through other means. If you wish to become an approved agency to assist us in our employment efforts, please submit your request to careers@johnhcarter.com.

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