Order Management Coordinator

The Order Management Coordinator will serve as a liaison between Operations/Fulfilment/Planning/Customer Experience areas and Order Management Specialist under the guidance and supervision of Order Management Manager to support customer priorities based on changes in supply, product availability, or changing customer requirements. Offer Guidance and execution plans with troubleshooting on all insurance claims and other order types to identify and execute various enhancements to all order management processes. Follow standard procedures and policies with Order Management Specialists and other organization stakeholders using judgment and on-the-job knowledge in responding to internal customers. The OM Coordinator should demonstrate expertise in problem solving, bringing new ideas and creative solutions to existing processes and issues. This individual will act as a trainer to Order Management specialists by sharing knowledge and expertise within the department. This is an onsite role in our Irving, TX facility with a schedule of Monday - Friday, 11:00 AM – 8:00 PM. What will be my duties and responsibilities in this job? This is a highly technical job, where understanding of order flow, process flow and above average knowledge of the Operating system is crucial for successful performance Manage all communication with Materials, Operations and Fulfilment centers and in order to satisfy and process all insurance orders and timely shipment of devices within SLA. Using current warehouse management system (Oracle) to modify, migrate and push orders using technical knowledge in order to facilitate order flow until shipment. Verify all order lines and prepare reports on everyday basis and manage all shipment and respond to all inquiries for all status order and resolve all order issues Monitor and evaluate all order issues and resolve using tools available Work in tandem with Purchasing department in order to resolve escalations for claims which can’t be satisfied based on current stock availability Using tools available, this position is responsible to generate multiple reports in order to send priority and urgency to other departments. For example: Priorities needed to satisfy backorders. Receiving daily priorities, Kitting Priorities Technical research for current claims needing migration of existing models and execute those migrations in order to satisfy claims within SLA. Communicate with the Planning Department on devices that need to be prioritized from Production lines for all programs. Ensure FIFO is followed to satisfy older claims Depending on program and customer additional research will be needed in order to move orders from Entered status into Booked status, allowing the orders to be cascaded within the system Create different feedback reports to monitor overall SLA attainment on a daily/monthly basis and publish this data to stakeholders Create reports of status, pending shipment, and overall status of claims at a model level for all programs and the action items needed to fulfil and troubleshoot orders Other duties as assigned What are the requirements needed for this position? High School Diploma or equivalent. 2+ years of distribution and logistics background. MS Excel proficiency in order to manage large amount of data MS Word proficiency in order to create basic documents and reports Good communication skills in order to interact and influence others What other skills/experience would be helpful to have? BS/BA on a technical field preferred Oracle experience a plus. Experience in inventory control, material management/movement of more than 2 years desired What are the working conditions and physical requirements of this job? Occasional: bending, squatting, kneeling, reaching, twisting, exposure to changes in temperature, being near moving machinery, and office machinery This position requires incumbents to regularly sit at a desk and operate standard office equipment such as a computer and phone Employee…

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