Order Management and Quality Reporting Analyst

Working with a high degree of ownership and attention to detail, the Reporting Analyst gathers and validates data, develops and maintains recurring and ad hoc reports, identifies trends, risks, and performance gaps, and communicates findings through clear dashboards, summaries, and recommendations. The analyst also helps resolve data-quality and reporting barriers that may affect operational efficiency, service quality, revenue performance, or strategic initiatives. Core Competencies Analytical Thinking & Problem Solving – Evaluates complex datasets, identifies trends and root causes, and develops actionable recommendations. Vendor Data Curiosity – Identifies data gaps and partners with vendors to define, validate, and operationalize new data fields. Self-Initiative – Prioritizes work, investigates issues independently, and proactively brings forward solutions without requiring detailed direction. Adaptability – Thrives in dynamic environments where workflows, systems, reporting requirements, and business priorities evolve rapidly. Quality & Accuracy – Ensures data integrity through validation, proactively identifies discrepancies, and delivers reporting leaders can trust. Business Partnership – Collaborates effectively across Operations, Revenue Cycle, Order Management, Patient Access, Patient Experience, Sales, Finance, IT, and external vendor partners. Communication & Strategic Insight – Translates complex data into clear, actionable insights through dashboards, reports, presentations, and executive-level recommendations. Change Leadership – Challenges existing processes, identifies opportunities for improvement, and helps drive organizational change through data-driven insights. Essential Duties & Responsibilities Business Intelligence & Performance Reporting Architect, develop, and govern scalable dashboards, KPI scorecards, operational reporting suites, and executive reporting packages that integrate data from multiple internal and vendor platforms. Lead the design of cross-functional reporting solutions spanning multiple functions within Order Management and Quality, reconciling distinct business rules into a consistent analytical framework. Establish and continuously refine performance measurement frameworks, KPI hierarchies, targets, service-level indicators, and exception thresholds that connect frontline execution to departmental and enterprise objectives. Perform multidimensional, longitudinal, and root-cause analyses to isolate performance drivers, emerging risks, capacity constraints, process bottlenecks, and revenue or service opportunities; convert findings into prioritized, evidence-based recommendations. Data Architecture, Vendor Integration & Reporting Governance Assess source-system architecture and reporting dependencies to identify missing, incomplete, or unreliable data elements that limit KPI measurement, workflow visibility, forecasting, compliance monitoring, or strategic decision-making. Translate complex business questions into detailed data, integration, and reporting requirements; lead working sessions with vendors, system owners, IT, and operational stakeholders to define, test, validate, and operationalize new fields and data feeds. Create and maintain data dictionaries, metric specifications, lineage documentation, validation rules, ownership standards, and downstream impact assessments to ensure consistent interpretation and sustainable reporting. Design controlled interim data-capture and reconciliation solutions when required information is unavailable, including risk controls, audit procedures, transition plans, and criteria for migration into enterprise systems. Advanced Data Management, Analytics & Automation Develop, optimize, document, and peer-validate advanced SQL queries and reusable data models that join complex operational, financial, quality, and vendor datasets while preserving traceability and performance. Design and execute compre…

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