Order Management and Customer Service Specialist

Enhance customer satisfaction in the specialty chemicals sector as a Customer Service Representative. This role involves managing the order lifecycle while ensuring effective communication with clients and suppliers.
You will utilize your 5-7 years of experience in customer service to support the organization’s operations effectively. Your ability to provide solutions to inquiries and manage orde
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r processes will be pivotal in this dynamic role. Working closely with different departments will help you anticipate customer needs and respond proactively.
Key Responsibilities:
• Communicate with customers on product inquiries and issues
• Process customer and purchase orders following company standards
• Prepare shipping and customs clearance documents
• Resolve order-related discrepancies thoroughly
• Maintain documentation and databases accurately
Requirements:
• Post-secondary education in Business Administration or equivalent preferred
• 5-7 years of customer service experience
• Preferred knowledge in chemical distribution
• Strong proficiency in Microsoft Office
• Familiar with CHEMPAX or Datacor ERP systems
Bring your strong attention to detail and problem-solving abilities to ensure a smooth customer experience in this vital role.
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