Order Management Analyst

Join Axon and be a Force for Good. At Axon, we’re on a mission to Protect Life. We’re explorers, pursuing society’s most critical safety and justice issues with our ecosystem of devices and cloud software. Like our products, we work better together. We connect with candor and care, seeking out diverse perspectives from our customers, communities and each other. Life at Axon is fast-paced, challenging and meaningful. Here, you’ll take ownership and drive real change. Constantly grow as you work hard for a mission that matters at a company where you matter. Your Impact As an Order Management Analyst, you will play a critical role in ensuring the accuracy, efficiency, and integrity of Axon’s order-to-cash operations. You will independently manage a complex process of bookings workflows while partnering cross-functionally with Sales, Finance, Fulfillment, Product, and Customer Success teams to deliver an exceptional customer experience. What You’ll Do Location: Onsite at one of our Axon Hubs Tuesday-Friday. (Axon Hubs: San Francisco (Presidio), Seattle, Scottsdale, NYC, Atlanta, Sterling, Boston). The ideal candidate will be able to work in a West Coast hub and cover west coast hours. Reports to: Director, Order Management Independently manage end-to-end order processing including order validation, booking, amendments, system corrections, and releases. Review and interpret contracts, pricing structures, and commercial terms to ensure accurate order entry and revenue integrity. Resolve complex order issues impacting bookings, fulfillment, invoicing, or compliance. Partner with Sales, Sales Operations, Finance (AR), Fulfillment Team, and Product teams to remove blockers and drive timely fulfillment. Perform internal audits and quality checks to ensure compliance with revenue controls and operational standards. Drive continuous improvement initiatives, including automation and workflow optimization. Deliver process training and mentor junior analysts to elevate team capability. Contribute to pipeline reviews and provide operational insight that supports revenue forecasting. What You Bring 4+ years of experience in Order Management, Revenue Operations, or Order-to-Cash environments. Proven ability to independently manage complex global transactions with minimal supervision. Strong understanding of revenue controls, audit requirements, and booking compliance. Advanced proficiency in ERP and CRM systems (e.g., Salesforce, D365, SAP, NetSuite, or similar). Strong analytical skills and experience using reporting tools (Excel, Sigma, or similar platforms). Ability to influence cross-functional stakeholders and drive resolution in ambiguous situations. Continuous improvement mindset with experience implementing process enhancements or automation. Work Location This role is based out of our Axon hubs and follows a hybrid schedule. We rely on in-person collaboration and ask that team members work onsite Tuesdays through Fridays, with the flexibility to work remotely on Mondays, unless there is an approved workplace accommodation. We believe that connection fuels innovation, and our in-office culture is designed to foster meaningful teamwork, mentorship, and shared success. Benefits that Benefit You Competitive salary and 401k with employer match Discretionary paid time off Paid parental leave for all Medical, Dental, Vision plans Fitness Programs Emotional & Mental Wellness support Learning & Development programs Employee Resource Groups (ERGs) And yes, we have snacks in our offices Benefits listed herein may vary depending on the nature of your employment and the location where you work. Axon is a total compensation company, meaning compensation is made up of base pay, bonus, and stock awards. The actual base pay is dependent upon many factors, such as: level, function, training, transferable skills, work experience, business needs, geographic market, and often a combination of all these factors. Our benefits offer an array of option…

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