Order Fulfillment Specialist

Basics Job Title: Order Fulfillment Specialist Reports To: Vice President of Running and Active Lifestyle Location: Atlanta Metropolitan Area (Hybrid) Direct Reports: No About Mizuno Mizuno Corporation was established in Osaka, Japan by Rihachi Mizuno in 1906. Its wholly-owned subsidiary, Mizuno USA is located in Peachtree Corners, GA and manufactures and distributes the highest quality sporting equipment, footwear, and apparel. World champions and dedicated enthusiasts alike regard Mizuno as the pinnacle in craftsmanship and performance for baseball, golf, pickleball, running, soccer, softball, swimming, tennis, volleyball, and more. For 120 years, we have followed the principle of "contributing to society through the advancement of sporting goods and the promotion of sports." Every global Mizuno Team Member wholeheartedly believes in this purpose and lives it on a daily basis. If you believe in the power of sports to generate happiness, and want to apply your talents to help athletes at every level of competition achieve their very best, you are the kind of person we want on our team! Summary The Order Fulfillment Specialist ensures the accurate and timely flow of sales orders from entry through invoicing. This role manages complex order changes, resolves exceptions, coordinates with internal teams and customers, and supports continuous improvement across order fulfillment processes. Essential Duties and Responsibilities Review daily and weekly reports to confirm orders are processed accurately and on time Evaluate rush and expedite requests based on urgency and product availability using the JDE Rush List process Process order changes, including units, quantities, pricing, dates, terms, programs, ship-complete status, and fulfillment requirements Manage inventory allocation and maintain transfer, closeout, credit, rebill, and return transactions across all responsible sales divisions Manage the Orders Management inbox and respond promptly to requests Monitor orders from entry through invoicing; identify data or status exceptions, determine root causes, and coordinate resolution Assist with Strategic Account orders as needed and communicate directly with customers, Territory Managers, vendors, and Customer Support as needed Analyze order and service data, including cancellation and return reasons, exception reports, and credit approval levels Partner with Credit, Warehouse, Product Management, Supply Chain, and other teams to support accurate, timely delivery Train users on JDE and Mizuno processes, maintain relevant product knowledge, and adapt to process changes Identify and recommend operational improvements, and support team members during absences or volume surges Assist with additional order management tasks, reporting needs, and system projects as required Required Skills/Abilities: Strong written and verbal communication skills Mastery of database navigation, data entry, and database reporting Excellent organization, time management, and attention to detail Ability to proactively and efficiently solve problems based on facts, data, company values, and customer priorities Professional, collaborative approach and ability to manage changing priorities Expertise in Microsoft 365 applications Education and Experience: Bachelor’s degree in Business or related field, or five years of related work experience Prior experience in business operations, such as retail, wholesale, distribution, or manufacturing preferred Experience with ERP systems and sales order processing; JD Edwards experience preferred Experience with enterprise communication and order management systems preferred Physical Requirements: Hybrid position based in Peachtree Corners, GA Prolonged periods of sitting at a desk and working on a computer in an open office with artificial and natural lighting, and moderate noise levels Must be able to lift up to 15 pounds at times Whenever possible, Mizuno USA, Inc. strives to promote from within if the skills and nec…

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