Order Fulfillment Specialist

Job Posting Overview About us. Epiroc is a global productivity partner for mining & construction customers and accelerates the transformation toward a sustainable society. With ground-breaking technology, we develop and provide innovative and safe equipment, such as drill rigs, rock excavation and construction equipment and tools for surface and underground applications. We also offer world-class service and other aftermarket support as well as solutions for automation, digitalization and electrification. Our global headquarters is based in Stockholm, Sweden and we have around 18,000 passionate employees supporting and collaborating with customers in over 150 countries around the world. Learn more at epirocgroup.com. We succeed in our core business because we are passionate innovators with courage to change. With collaboration and mutual confidence, teams and individuals trust and support each other’s abilities to offer solutions. Together, we lead the way to make mining and construction more sustainable. Epiroc offers rewarding experiences and professional growth opportunities. Recognition for your hard work includes: Competitive wages and annual employee bonus and incentives as applicable to certain positions. Family-friendly benefits package. Company matching group retirement savings plan. Paid vacation and sick time. Fleet vehicles and travel allowances (as applicable). Support for relocations. Employee perks and discounts. Trades apprenticeships. Support for growth, training and education. Progressive flexible work arrangements as applicable to certain positions. Employee social engagement activities and Company-sponsored events including fundraising, family, and community involvement. Join Our Team as an Order Fulfillment Specialist at Epiroc! The Order Fulfillment Specialist serves as a key resource for the Canadian Order Fulfillment Team. This role manages supply chain activities, including analyzing open order reports and supply chain data, providing order updates to customers, identifying opportunities to expedite orders, identifying delays, and collaborating with regional and global colleagues to resolve order fulfillment issues. Work Type: Hybrid (Tuesday-Thursday in-office) Shift Timings (If applicable): Monday-Friday, 8 AM-4:30 PM Responsibilities: Maintain a positive company image by building strong relationships with internal and external customers while handling inquiries, complaints, and other related matters. Recognize and respond to client’s needs by gathering and analyzing relevant data to support calculated decision making, while improving supply chain efficiency and documenting trends. Prepare recommendations and optimize data results where possible to improve delivery expectations. Create and distribute open order reports to all impacted stakeholders. Reports will include: SIFOT, status of all open orders, expected ship dates, expedites where available, and additional pertinent information. Coordinate with internal suppliers and colleagues to address order inquiries, expedite requests, and resolve issues, including submitting internal support tickets as required. Order management of assigned customer accounts including order follow-up and order investigation. Expedite customer orders at customers request and whenever possible. Lead and contribute to internal and external customer collaboration meetings, developing and presenting creative visual materials to support discussions. Manage customer requests and inquiries through phone, email, and Service Cloud cases, including challenging situations, while maintaining a courteous and professional approach. Comply with the organization’s people management, environmental, health & safety, recycling, sustainability efforts and quality assurance policies and standards. Perform special duties and carry out special assignments, as required by lead and/or supervisor, determined by business needs. Knowledge/Education: Experience in supply chain, logistics, distribut…

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