Order Fulfillment & Logistics Specialist

Location: Toronto (Ontario), ON, CA Function/Branch: Operations Type of contract: Permanent Employee Our Company Technogym is a world-leading brand in wellness and fitness, known for innovative solutions that inspire people to live healthier lifestyles. We are dedicated to excellence, not only in our products but also in the services we provide to our clients and partners. Known all over the world as "The Wellness Company", our goal is to help develop the philosophy of fitness and well-being and turn it into a true lifestyle. To do so, Technogym provides people with gym equipment of the highest quality, together with other services like content and programs. Technogym’s outstanding fitness products are equally chosen by individuals for their home gym equipment, and by large organizations, professional sports teams, and medical centers for our unmatched quality and reliability. This is partly a direct result of the decades of experience gained as the official supplier to nine Olympic and Paralympic Games, from Sydney 2000 to Milano Cortina 2026. Anyone choosing Technogym is choosing to train on equipment that is designed for all types of users, from beginners to professional athletes. Technogym inspires 70 million daily users to train using our innovative & engaging solutions for fitness, sport and health . Established in 1983, Technogym has rapidly grown into a success story of over 2,800 employees at 16 branches, expanding to more than 150 countries. Move with us for a better world! Your Role Technogym Canada is growing! We are looking for an Order Fulfillment & Logistics Specialist to manage the end-to-end order processing cycle, from order entry to delivery. You will ensure compliance with internal policies, provide a premium customer experience, and manage logistics and stock optimization. In this position you will work closely with the North American Order Fulfillment and Logistics partners, the Canadian sales team, and members of Headquarters (HQ). This position works fully on-site (5 days/week) at our Toronto offices and will report to the Canada Country Manager with a dotted line to the US Order Fulfillment Manager. Your Impact Customer Service and Order Fulfillment – 75% of time Guarantee precise and timely order processing, ensuring governance and compliance with internal policies and sales conditions. Provide a premium customer experience by effectively managing customer journey touchpoints. Plan and manage “frictionless” deliveries through the logistics portal, including delivery date management, job assignment, and activity closure. Maintain an accurate order portfolio (backlog), avoid expirations, and collaborate with sales to minimize backlog slippage. Keep the CRM system up to date with relevant customer service information. Manage TECHNOGYM CARE activities, offering prompt and appropriate feedback to customer inquiries. Conduct post-delivery surveys to assess customer satisfaction and proactively address any issues. Logistics – 25% of the time Oversee purchase orders to HQ and the transfer of goods from the U.S. subsidiary, ensuring accurate PO tracking, shipment visibility, freight forwarder management, and efficient warehouse receiving and order fulfillment operations. Monitor local stock and rotation index, proactively coordinating with Order Fulfillment to resolve discrepancies or incorrect warehouse assignments (e.g., used equipment) Manage core-offer stock and periodic updates based on HQ guidelines (where applicable) Oversee customs and duties processes when relevant Collaborate with Sales and 3PL vendors to provide timely D&I Spot Quotes Monitor snagging cases, NPS, and market feedback (FFM) to identify recurring D&I failures, ensuring 3PLs implement effective improvement plans. About You What you should bring: Proven experience in Order Management, Customer Service, or a related role, ideally in a fast-paced, customer-centric environment. 2-3 years of relevant experience.…

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