Order Fulfillment Associate

Job Summary We are a growing fashion brand looking for a dedicated and detail-oriented individual to join our team. As a Customer Care & Operations Specialist, you will be at the heart of our day-to-day operations, providing excellent customer service, handling shipping and returns, managing inventory, and assisting with various office and operational tasks. Duties Customer Care: Respond to customer inquiries via email and social media channels. Address concerns related to products, orders, and general inquiries, ensuring a positive customer experience. Shipping & Returns: Manage the fulfillment process, including preparing and shipping orders, processing returns and exchanges, and ensuring accurate and timely deliveries. Inventory Management: Help organize and track inventory, assist with stock counts, restocking, and ensuring the smooth flow of products in and out of the warehouse. Reporting & Operations Support: Assist with reporting, track key performance metrics, and help streamline operational processes. Office Assistance: Provide general administrative support to the team, including organizing office supplies, coordinating meetings, and helping with other operational needs. Skills 1-2 years of experience in customer service or a similar role; experience in e-commerce or retail is a plus. Experience with order fulfillment and inventory management is a plus. Highly organized with strong attention to detail and the ability to multitask effectively. Strong communication skills, both written and verbal. Ability to work independently, as well as part of a collaborative team. A proactive attitude with a desire to learn and grow in the role. Tech-savvy, with experience using e-commerce platforms (Shopify, Shipstation, Gorgias, Loop etc.) and basic office software (Google Suite, Excel, etc.). Why Join Us? Opportunity for growth within a rapidly expanding fashion brand. A collaborative and creative work environment. A chance to make an impact and be part of a brand that’s building something special. If you are passionate about fashion, customer care, and operations, and you’re looking for a role where you can grow and contribute, we’d love to hear from you! Pay: $25.00 - $30.00 per hour Expected hours: 20.0 per week Work Location: In person

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