Order Desk Sales / Customer Service

Order Desk / Customer Service / Sales ClerkJob Summary: Order Desk Customer Service Clerk role involves handling customer orders, answering inquiries, processing transactions, and providing excellent customer service. Your responsibilities will include order processing, handling customer queries, ensuring accurate product information, and providing exceptional service throughout the entire order fulfillment process. Responsibilities: Order Processing : Receive, verify, and enter customer orders into the order management system. Ensure accurate details, quantities, delivery instructions are captured and timely processing of all orders. Customer Inquiries : Address customer inquiries related to order status, product availability, pricing, shipping, and delivery timelines via phone, or email. Problem Resolution : Troubleshoot and resolve order-related issues such as delays, discrepancies, returns, or exchanges in a timely and professional manner. Product Knowledge : Maintain comprehensive knowledge of the company's products, services, and policies to provide accurate information to customers. Collaboration / Communication :Work closely with other sales associates, warehouse staff, and management to ensure smooth operations.Share important customer and product information with relevant team members to enhance overall service quality. Sales Support: Order Processing:Accurately process customer orders, including entering orders into the system, confirming details, and ensuring timely delivery. Sales Transactions: Handle sales transactions, including cash, credit card, and electronic payments. Upselling and Cross-Selling : Identify opportunities to upsell and cross-sell additional products to customers. Customer Support : Provide exceptional service by ensuring customers are kept informed about order status, tracking details, and any potential issues. Data Entry & Record Keeping : Maintain accurate and up-to-date customer and order records in the company's CRM and order management systems. Follow-Up : Follow up with customers as needed to ensure satisfaction and build positive customer relationships. Returns & Exchanges : Process return requests and exchanges following company policies, ensuring customer satisfaction while minimizing operational disruptions. Documentation : Maintain proper documentation for orders, returns, and inquiries, and assist in reporting customer service trends and issues to management. Front Desk Management Reception Duties: Manage the front desk, including answering phones, directing calls, and handling customer check-ins. Mail and Packages: Receive and distribute mail and packages. Office Supplies: Monitor and order office supplies as needed to ensure the front desk is well stocked. Cleanliness: Maintain cleanliness and organization of the front desk area. Compliance and Ethics 1. Policy Adherence: Adhere to all company policies, procedures, and ethical standards. 2. Regulatory Compliance: Ensure compliance with all relevant laws and regulations. Pay: $21.00-$25.00 per hour Work Location: In person

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