Order Desk Clerk

Cloverdale Paint is the largest family owned and operated paint company in North America. With over 75 Company stores and 150+ Authorized Dealers across Canada, Cloverdale Paint has had a special relationship with its customers ever since the company was founded in 1933. Cloverdale Paint is seeking an ambitious individual for full-time position with open availability to support our production team in London, ON. The Order Desk Clerk provides customer service and administrative support by processing orders, coordinating production and delivery requirements, and maintaining accurate customer and transaction records. This position acts as a liaison between customers, Sales, Production, and Distribution to support timely order fulfilment. As an ERP super-user, the incumbent also provides employee training, routine troubleshooting, and support for system and process improvements. Wage is negotiable depending on previous experience. The successful candidate is able to work Monday to Friday from 7:30 a.m. to 4:00 p.m. Cloverdale offers a very competitive compensation package and strives to be the Place to Be not only for customers but employees as well. WHAT WE OFFER Company paid benefits – Medical, Dental and Vision Annual cost of living salary increases Profit-sharing Program Family Assistance Program Staff Discounts Comprehensive training A supportive and growth-oriented management team A great work environment with collaborative and caring colleagues RESPONSIBILITIES Customer Service and Administration Receive and respond to customer orders and inquiries regarding product availability, pricing, order status and delivery Answer customer, branch and sales enquiries regarding orders, product availability, shipping status and timelines Enter and verify orders; ensure product details, quantities, pricing, shipping and delivery requirements are accurate Review inventory availability, determine replenishment requirements within guidelines and create necessary work orders Coordinate production quantities and order priorities with the Production Manager Maintain customer stock lists and monitor inventory requirements for blanket orders Communicate expected delivery dates, order changes, and delays to customers and Sales Representatives Convey scheduling changes, order adjustments and special-order updates to stakeholders as required Address concerns, delivery discrepancies, complaints, and drum pickup requests, escalating matters as required Support process flows from source to destination, ensuring documentation and communication are maintained Prepare and verify customer invoices using packing slips and shipment records Coordinate corrections to order, shipping and invoicing discrepancies with the appropriate departments Maintain organized records of customer orders, invoices, and supporting documentation Complete month-end reports and other assigned administrative activities within established timelines Assist with physical inventory activities and investigate inventory transaction discrepancies Provide backup coverage for other Customer Service Representatives and the Receptionist as required Liaise with Production department regarding schedules, product availability and anticipated completion dates Coordinate with Laboratory personnel regarding pre-shipment samples, testing requirements and product release status Maintain accurate daily production information and transfer batch card files into the appropriate system Monitor outstanding orders and follow up on production, testing, and shipping requirements Confirm quantities available for shipment and provide instructions to Shipping department Arrange transport via company trucks or carriers in accordance with customer requirements and approved freight terms Coordinate rush orders with the appropriate departments before confirming delivery commitments ERP Support Serve as a key resource for employees using the ERP system, including Microsoft Dynamics 365, for order entry, produ…

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